Integration Support Specialist (Mandarin & English)
1 Month ago • All levels
Localization
Job Description
As an Integration Support Specialist, you will guide publishers and merchants through their Codapay integration journey, from initial setup to post-launch. This involves providing API guidance, troubleshooting technical issues, and ensuring a seamless go-live process. This hybrid role combines technical and operational responsibilities, ideal for individuals looking to enhance their API and project coordination skills.
Good To Have:
- Hands-on experience with tools like Postman, SQL, or basic scripting.
- A willingness to learn and grow in a fast-paced technical environment.
Must Have:
- Support merchants through Codapay integration journey from setup to post-launch.
- Assist with API guidance and troubleshoot technical issues.
- Ensure a smooth go-live for integrations.
- Guide merchants through sandbox access, test credentials, and Coda Portal configuration.
- Address common integration issues like callback failures or parameter mismatches.
- Monitor and track open technical issues, escalating complex problems.
- Coordinate go-live with internal stakeholders, supporting UAT and checklist completion.
- Track transaction success rates and error logs during initial launch phases.
- Assist partners with post-launch configurations like SFTP or Webhook reporting.
- Maintain and improve integration guides and internal documentation.
- Collaborate with Compliance, Finance, and Technical Support teams.
- Familiarity with API integration concepts.
- Native Mandarin speaker and fluent in English.
Responsibilities
- Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
- Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
- Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
- Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
- Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
- Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
- Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
- Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Familiarity with API integration concepts (REST preferred)
- Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
- Strong problem-solving and communication skills
- Native Mandarin speaker and fluent in English
- A willingness to learn and grow in a fast-paced technical environment
Set alerts for more jobs like Integration Support Specialist (Mandarin & English)
Set alerts for new jobs by Coda
Set alerts for new Localization jobs in Singapore
Set alerts for new jobs in Singapore
Set alerts for Localization (Remote) jobs
