Integration Support Specialist (Mandarin & English)

As an Integration Support Specialist, you will guide publishers and merchants through their Codapay integration journey, from initial setup to post-launch. This involves providing API guidance, troubleshooting technical issues, and ensuring a seamless go-live process. This hybrid role combines technical and operational responsibilities, ideal for individuals looking to enhance their API and project coordination skills.

Must Have

• Support merchants through Codapay integration journey from setup to post-launch.
• Assist with API guidance and troubleshoot technical issues.
• Ensure a smooth go-live for integrations.
• Guide merchants through sandbox access, test credentials, and Coda Portal configuration.
• Address common integration issues like callback failures or parameter mismatches.
• Monitor and track open technical issues, escalating complex problems.
• Coordinate go-live with internal stakeholders, supporting UAT and checklist completion.
• Track transaction success rates and error logs during initial launch phases.
• Assist partners with post-launch configurations like SFTP or Webhook reporting.
• Maintain and improve integration guides and internal documentation.
• Collaborate with Compliance, Finance, and Technical Support teams.
• Familiarity with API integration concepts.
• Native Mandarin speaker and fluent in English.

Good to Have

• Hands-on experience with tools like Postman, SQL, or basic scripting.
• A willingness to learn and grow in a fast-paced technical environment.

Responsibilities

• Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
• Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
• Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
• Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
• Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
• Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
• Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
• Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Familiarity with API integration concepts (REST preferred)
• Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
• Strong problem-solving and communication skills
• Native Mandarin speaker and fluent in English
• A willingness to learn and grow in a fast-paced technical environment