Integration Support Specialist (Mandarin & English)

25 Minutes ago • All levels

Job Summary

Job Description

As an Integration Support Specialist, you will guide publishers and merchants through their Codapay integration journey, from initial setup to post-launch. This involves providing API guidance, troubleshooting technical issues, and ensuring a seamless go-live process. This hybrid role combines technical and operational responsibilities, ideal for individuals looking to enhance their API and project coordination skills.
Must have:
  • Support merchants through Codapay integration journey from setup to post-launch.
  • Assist with API guidance and troubleshoot technical issues.
  • Ensure a smooth go-live for integrations.
  • Guide merchants through sandbox access, test credentials, and Coda Portal configuration.
  • Address common integration issues like callback failures or parameter mismatches.
  • Monitor and track open technical issues, escalating complex problems.
  • Coordinate go-live with internal stakeholders, supporting UAT and checklist completion.
  • Track transaction success rates and error logs during initial launch phases.
  • Assist partners with post-launch configurations like SFTP or Webhook reporting.
  • Maintain and improve integration guides and internal documentation.
  • Collaborate with Compliance, Finance, and Technical Support teams.
  • Familiarity with API integration concepts.
  • Native Mandarin speaker and fluent in English.
Good to have:
  • Hands-on experience with tools like Postman, SQL, or basic scripting.
  • A willingness to learn and grow in a fast-paced technical environment.

Job Details

Responsibilities

  • Merchant Integration Support (Payin & Payout) - Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
  • Technical Troubleshooting - Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
  • Issue Tracking & Escalation - Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
  • Go-Live Coordination - Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
  • Early Launch Monitoring - Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
  • Post-Launch Partner Support - Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
  • Internal Documentation & Feedback Loop - Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
  • Cross-Functional Collaboration - Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • Familiarity with API integration concepts (REST preferred)
  • Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
  • Strong problem-solving and communication skills
  • Native Mandarin speaker and fluent in English
  • A willingness to learn and grow in a fast-paced technical environment

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