Senior Manager, Customer Success Communications

Job Description

Autodesk is seeking a collaborative and experienced senior manager-level Communications Business Partner to support our Chief Customer Officer (CCO) with strategic business communications. This role will be based in AMER and will focus on supporting strategic Go-To-Market (GTM) communications that align with and amplify Autodesk’s global growth and customer success strategies.

You will act as a key communications partner to the CCO, helping to develop and execute impactful employee and leadership communications that clarify priorities, support strategy adoption, and elevate leadership visibility across regions.

You’ll be a part of the global Communications team, reporting to the Director of Customer & Partner Communications, and will work closely with colleagues across internal, external, and executive communications to ensure consistent and compelling messaging that advances Autodesk’s vision and revenue strategy.

Responsibilities

• Support the development and execution of communications strategies for 1) the CCO including internal and customer- and partner-facing communications and 2) the Customer Success organization that improve understanding of our business strategy and highlight critical priorities and initiatives.
• Drive a well-organized and efficient communications approach—helping ensure all activities are planned and executed with sufficient lead time for input, collaboration, and refinement.
• Contribute to communications planning for key initiatives such as customer success strategy, organizational changes, strategic initiatives, and cultural programs.
• Help coordinate internal, customer- and partner-facing communications, events and activities (e.g., all hands meetings, town halls, written updates, digital channels) to boost employee engagement and reinforce Autodesk culture.
• Partner on the development of messaging frameworks that support Customer Success priorities and ensure global alignment across customer-facing teams.
• Create and support executive content, including presentations, strategic updates, and customer engagement materials.
• Attend select leadership meetings to support communication efforts and translate business strategies into clear, employee-facing messages.
• Work with customer-facing and internal partners to ensure communication aligns with GTM initiatives and reinforces clarity for customer-facing teams.
• Coordinate with external and thought leadership teams to ensure internal CCO messaging aligns with Autodesk’s external voice and brand.
• Own communications deliverables from planning to execution—managing timelines, feedback cycles, and stakeholder input.
• Will lead and mentor a team of CS communications professionals.
• Contribute to GTM and company-wide communications projects, partnering across the Global Comms team during key business milestones.

Minimum Qualifications

• 7+ years of progressive communications experience in a global, matrixed organization, with a preference for experience supporting GTM or Customer Success teams.
• Excellent storytelling, writing, and editing skills, with an ability to simplify and clarify complex business strategies.
• Solid business acumen and familiarity with sales, customer success, or GTM functions.
• Experience using AI tools to enhance workflow efficiency is a plus.
• Prior experience supporting senior commercial leadership or working within a SaaS environment is advantageous.
• Proven ability to work effectively with senior stakeholders and navigate fast-paced communications needs.
• Proficient in executive presentation tools (PowerPoint), internal channels (Slack, Teams, SharePoint), and visual storytelling methods.
• Strong collaboration and influence skills across global regions and functions.
• Based in AMER, preferably in the Pacific time zone, with flexibility to work across time zones; quarterly travel may be required.