Senior Payments Operations Analyst

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 750,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

As a Sr. Payments Operations Analyst at Bluevine, you will be scaling our payments operations and ensuring that our company is prepared to successfully navigate the unexpected.

WHAT YOU'LL DO:

• Lead and oversee the daily processing of payments, ensuring operational excellence, accuracy, and adherence to processing timelines across Bluevine Business Checking and Line of Credit products.
• Own the reconciliation of complex payment transactions and oversee the accuracy of ledger entries, ensuring alignment with accounting principles and regulatory standards
• Proactively monitor, investigate, and resolve high-impact payment discrepancies, failures, and reconciliation exceptions, collaborating with cross-functional stakeholders as needed
• Ensure enterprise-wide compliance with internal payment policies, industry standards (e.g., NACHA), and applicable regulatory requirements.
• Identify, design, and lead initiatives for process optimization, automation, and cost reduction across payment operations workflows
• Mitigate risk and ensure quality assurance by implementing preventative controls that minimize operational and compliance-related defects in client agreements and supporting documentation
• Act as a senior liaison for payment-related matters, partnering with internal stakeholders (Customer Success, Finance, Product, Risk) and external entities (i.e. partner banks) to resolve complex issues and implement improvements
• Provide mentorship and guidance to junior team members, contributing to team knowledge-sharing and capability building

WHAT WE LOOK FOR:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• 3+ years of experience in payment operations, financial services, fintech, or banking, with demonstrated leadership in resolving complex operational issues
• Strong analytical skills with experience in data analysis and reporting
• Demonstrated success working cross-functionally with Product, Engineering, Risk, Finance, and Compliance teams in a fast-paced, high-growth environment
• Excellent interpersonal and communication skills, with the ability to influence stakeholders and effectively present to leadership

Benefits & Perks

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities