Senior Product Manager, Tenant Scale

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

The Tenant Scale team works to ensure that GitLab is able to scale effectively to meet the wide range of customer needs. We aim to ensure that teams of all sizes can collaborate effectively, by organizing their repositories, discussions, and resources appropriately to meet their varying needs. We aim to partner with our customers, providing them the means to seamless transition to the correct deployment methodology (GitLab SaaS and GitLab self-managed) and at the correct scale.

In this role, you’ll lead the product strategy around our Organizational framework by deeply understanding our customer needs and clearly articulating the user journeys that Organizations aim to solve. You’ll collaborate closely with a team of product managers and engineering leaders to ensure we can deliver features which provide value for our customers as well as meet the strategic initiatives of the broader team at GitLab.

What You’ll Do  

• Drive product strategy and execution planning for delivering the Organizations experience to our customers
• Balance strategic infrastructure scalability needs with the needs of the customer. 
• Work closely with our engineering team to help align around schedule, complexity and scalability concerns
• Collaborate with our marketing team to drive go to market activities to ensure our customers can accelerate value realization
• Listen to our customers and create clear, detailed product specifications and user stories that bring customer needs to life
• Author and track progress around quarterly objectives related to Organizations

What You’ll Bring 

• 5+ years of product management experience, with demonstrable expertise in product deployment methodologies and enterprise scalability
• Experience with SaaS product infrastructure 
• Excellent communication skills with the ability to explain complex technical concepts to non-technical audiences
• Strong understanding of enterprise business organizations, including regionality requirements and international collaboration challenges
• Track record of successfully delivering features that balance customer experiences with business objectives
• Strong cross-functional collaboration skills and stakeholder management experience
• Data-driven decision making with the ability to translate customer needs and broad problem areas into actionable product requirements
• Experience working in a globally distributed team environment 
• Experience with Git based development platforms is a plus
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About the team

The Tenant Scale Team operates within the Infrastructure Platforms Team to deliver scalable and fault-tolerant architectures for the GitLab product. Our goal is to build a seamless experience for our customers as we partner with them to build their business success. Our work directly impacts our ability to deliver a consistent user experience that scales as GitLab grows.

The Infrastructure Platforms team is a globally distributed team with members around the world. You’ll be joining a diverse and collaborative group to deliver the best experience for our worldwide customer base.