Senior Program Manager (Healthcare)
Job Summary
Job Description
Brillio is seeking a results-driven Senior Program Manager with a proven track record in leading enterprise-level initiatives within complex, cross-functional environments. The ideal candidate will possess strong stakeholder engagement capabilities, particularly with executive-level leadership, and demonstrate deep expertise in Agile methodologies, ServiceNow program governance, and revenue management processes. Prior experience in the healthcare industry is highly desirable. Responsibilities include serving as the primary point of contact for CXO-level stakeholders, leading end-to-end program delivery, driving governance using ServiceNow, functioning as a senior Scrum Master, and overseeing financial aspects.
Must have:
- 10+ years in program/project management
- Experience with C-level executives
- Expertise in ServiceNow for governance
- Certified Scrum Master (CSM)
- Strong background in revenue cycle management
- Exceptional communication skills
- Bachelor's degree in Business or Computer Science
Good to have:
- Healthcare domain experience
- Master's degree
5 skills required
Job Details
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Senior Project Manager
Specialization
- Project Management: Senior Program Manager
Job requirements
Job Title: Program Manager – IT & Business Transformation (Healthcare Domain Preferred)
Location: Remote (CST time zone)
Experience Level: Senior
Job Description:
· We are seeking a results-driven Program Manager with a proven track record in leading enterprise-level initiatives within complex, cross-functional environments. The ideal candidate will possess strong stakeholder engagement capabilities, particularly with executive-level (CX-1) leadership, and will demonstrate deep expertise in Agile methodologies, ServiceNow program governance, and revenue management processes. Prior experience in the healthcare industry is highly desirable.
Key Responsibilities:
• Serve as the primary point of contact and strategic partner for CXO-level stakeholders, effectively communicating program goals, progress, and risks.
• Lead the end-to-end delivery of complex programs, ensuring alignment with business objectives, timelines, and budgets.
• Drive governance and portfolio oversight using ServiceNow, including reporting, tracking KPIs, and ensuring compliance with internal frameworks.
• Function as a senior Scrum Master, championing Agile best practices, facilitating ceremonies, and supporting Agile teams in delivery excellence.
• Oversee financial and operational aspects of programs, with a strong focus on revenue management and cost optimization strategies.
• Collaborate across product, technology, and business teams to manage dependencies, remove roadblocks, and ensure successful outcomes.
• Develop executive-level dashboards and status updates for program sponsors and stakeholders.
• Identify risks and proactively develop mitigation strategies to ensure program stability.
Qualifications:
• 10+ years of experience in program and project management within technology-driven organizations.
• Proven experience interfacing with C-level executives, ideally within a healthcare context.
• Expertise in ServiceNow for program governance, demand management, and reporting.
• Certified Scrum Master (CSM) or equivalent Agile certification with hands-on experience managing Agile teams.
• Strong background in revenue cycle management and related financial processes.
• Exceptional verbal and written communication skills, with the ability to distill complex issues into clear, actionable insights.
• Bachelor's degree in Business, Computer Science, or related field (Master’s preferred).
• Healthcare domain experience is a strong plus, particularly in payer/provider environments.
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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