Remote Customer Service Representative – Transformation Church US
Job Description
- Remote experience preferred.
- Respond promptly and professionally to inquiries via phone, email, and online platforms.
- Provide friendly, clear, and solution-focused support to members and community partners.
- Accurately maintain records of interactions in our systems.
- Assist with onboarding new members and partners, including documentation and account setup.
- Support scheduling, follow-ups, and coordination with internal teams.
- Escalate and resolve concerns effectively in collaboration with leadership and support teams.
- Share feedback and suggestions to help improve service delivery and member satisfaction.
- 1–2 years of customer service, support, or receptionist experience.
- Strong communication skills — both verbal and written.
- Highly organized with the ability to multitask and prioritize effectively.
- Proficiency with Microsoft Office Suite and familiarity with CRM or database platforms.
- Comfortable using remote collaboration tools such as Zoom, Microsoft Teams, or Slack.
- Self-starter who can work independently with minimal supervision.
- A high level of professionalism, confidentiality, and commitment to service.
- Alignment with the mission and values of Transformation Church US.
- 100% Remote Work Environment – work from anywhere in the U.S.
- Professional development, mentorship, and growth opportunities.
- Supportive, collaborative, and mission-driven team culture.
- Competitive pay and performance-based incentives.
- Exposure to modern customer support systems and community engagement processes.
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid time off and flexible scheduling
- Tuition assistance
- Work-from-home opportunity
- Ongoing training and mentorship
- Bonus and performance incentives
About Transformation Church US
Transformation Church US is a dynamic and faith-driven organization committed to serving people with excellence, compassion, and integrity. While we are rooted in our mission to represent Christ through transformation in lives, families, and communities, we also operate with the professionalism and innovation of a modern organization.
Our vision is to create an environment where people feel valued, supported, and connected. We believe that every interaction is an opportunity to reflect care, professionalism, and purpose. As part of our team, you will not only provide outstanding service but also play a key role in furthering our mission to transform lives.
Role Overview
We are seeking a Remote Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for members, partners, and community stakeholders. You will provide exceptional support, respond to inquiries, and ensure that every interaction reflects the values and standards of Transformation Church US.
This is a remote role, offering flexibility to work from anywhere in the United States while being part of a mission-driven team making a meaningful impact.
Key Responsibilities
- Respond promptly and professionally to inquiries via phone, email, and online platforms.
- Provide friendly, clear, and solution-focused support to members and community partners.
- Accurately maintain records of interactions in our systems to ensure smooth communication and follow-up.
- Assist with onboarding new members and partners, including documentation and account setup.
- Support scheduling, follow-ups, and coordination with internal teams.
- Escalate and resolve concerns effectively in collaboration with leadership and support teams.
- Share feedback and suggestions to help improve service delivery and member satisfaction.
Requirements & Qualifications
- 1–2 years of customer service, support, or receptionist experience (remote experience preferred).
- Strong communication skills — both verbal and written.
- Highly organized with the ability to multitask and prioritize effectively.
- Proficiency with Microsoft Office Suite and familiarity with CRM or database platforms.
- Comfortable using remote collaboration tools such as Zoom, Microsoft Teams, or Slack.
- Self-starter who can work independently with minimal supervision.
- A high level of professionalism, confidentiality, and commitment to service.
- Alignment with the mission and values of Transformation Church US.
What We Offer
- 100% Remote Work Environment – work from anywhere in the U.S.
- Professional development, mentorship, and growth opportunities.
- Supportive, collaborative, and mission-driven team culture.
- Competitive pay and performance-based incentives.
- Exposure to modern customer support systems and community engagement processes.
Benefits
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid time off and flexible scheduling
- Tuition assistance
- Work-from-home opportunity
- Ongoing training and mentorship
- Bonus and performance incentives
Schedule
- Monday to Friday
- Full-time and part-time options available
- No weekends required unless scheduled
