Customer Success Manager - Enterprise

Position Overview

Do you have a customer first mindset?  Do you thrive on change?

By joining Autodesk's Customer Success team in Barcelona, you will play a crucial role in driving the long-term success of our customers with Enterprise Business Agreements (EBAs). This position allows you to work closely with industry leaders and leverage cutting-edge Autodesk solutions to solve real-world business challenges. The role's dynamic nature offers continuous learning and growth, ensuring you stay at the forefront of industry trends and innovations.

This is an exciting opportunity to unequivocally influence the success of our customers and Autodesk.

This hybrid position is based in Barcelona and reports into the Manager Enterprise Customer Success.

Real Customer Success comes from the heart. The foundation of our culture is Customer First!

Acting as the single point of contact for Autodesk and key customer stakeholder within EBA accounts, you drive post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

If you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!

Responsibilities

• Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establish measurable criteria for success and assist in building organizational alignment
• Develop and maintain a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Create and coordinate account documentation including reports, proposals, business assessments, and recommendations
• Develop and maintain close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
• Accountable for post-sale account management and driving account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)

Minimum qualifications

• business fluency in German and English
• 2-3 years in leading customer-facing organizations
• Strong empathy for customers AND growth mindset
• You want to help and serve our customers: They win, so you win.
• You’re driven: No one needs to push you to excel - it’s just who you are
• Eager to learn, adapt and perfect your work - you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills

#LI-LH1