Customer Support Representative
12 Minutes ago • 1 Years +
Customer Service
Job Description
As a Customer Support Representative at Growe, you will be responsible for addressing customer queries via live chat, email, or phone, covering account issues, payments, games, bonuses, and platform navigation. You will troubleshoot technical problems, assist with account management, explain game rules and betting mechanics, and handle deposit/withdrawal issues. Additionally, you will ensure customer compliance with regulatory requirements and assist with responsible gambling limits, escalating complex issues to relevant teams.
Good To Have:
- Excellent verbal and written communication skills
- Attention to detail
- Problem-solving skills
Must Have:
- 1+ years of experience in customer support/call center
- English proficiency at an Intermediate level or higher
- Proficient knowledge of customer service, and standard practices and procedures
- Knowledge of sales principles and methods
- Able to maintain customer confidentiality
##### Growe welcomes those who are excited to:
- Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;
- Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;
- Help users with account-related tasks like registration and updating account information;
- Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;
- Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;
- Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
- Assist with issues related to deposits, withdrawals, and other payments;
- Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
- Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.
##### We need your professional experience:
- 1+ years of experience in customer support/call center;
- English proficiency at an Intermediate level or higher;
- Proficient knowledge of customer service, and standard practices and procedures;
- Knowledge of sales principles and methods;
- Able to maintain customer confidentiality.
##### We appreciate if you have those personal features:
- Excellent verbal and written communication skills;
- Attention to detail;
- Problem-solving skills.
##### We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
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