Web Application Support L2 - US Client

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Specialist

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Information Technology Operations team you will troubleshoot web suites and resolve issues related to logs and performance anomalies. As a Specialist you will provide specialized technical knowledge, handling specific tasks and conducting thorough analyzes to support specific projects. This role offers the chance to work with advanced technologies and contribute to the effectiveness of our digital assets, securing performance and reliability.

Responsibilities

• Troubleshoot and resolve issues related to web suites and performance anomalies
• Provide specialized technical knowledge to enhance project outcomes
• Conduct thorough analyzes to confirm functionality of digital assets
• Verify the operational status of front-end components for effectiveness
• Manage Level 2 back-end tasks including database operations
• Monitor and enhance performance metrics for digital platforms
• Collaborate with team members to implement technical solutions
• Stay updated on emerging technologies to improve service delivery

What You Must Have

• Bachelor's Degree
• 1 year of experience as an Application Support
• Basic to intermediate understanding of web application interface
• Familiarity with ServiceNow or similar ITSM platforms
• Basic Microsoft SQL
• Strong troubleshooting skills
• Excellent communication skills
• Oral and written proficiency in English required

What Sets You Apart

• Knowledge of Microsoft Azure Cloud Platform and PaaS
• Familiarity with Azure Kubernetes Services
• Understanding of ITIL Foundation principles
• Basic knowledge of Power Platform and Alteryx
• Experience with monitoring and logging tools
• Troubleshooting web suites and performance anomalies
• Managing Level 2 back-end tasks and database operations

General requirements

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date