Senior Operations Manager

Impact

As the Senior Operations Manager located US remotely you will play a critical role in overseeing and optimizing our driver supply and operational analytics to ensure efficiency, effectiveness, and alignment with the company’s strategic goals. This individual will manage a diverse team, drive operational excellence through analytical insights, and support continuous improvement and operational initiatives across the organization. While no two days are the same, you will manage and mentor an operations supply team, setting clear objectives and fostering a culture of operational and analytical efficiency. Create and utilize data-driven insights to identify opportunities for supply optimization and equilibrium, cost reductions, and efficiency gains across operations. Develop, communicate, and execute strategies for leveraging data and technology to drive business optimization and decision-making. Lead the Implementation of best practices and continuous improvement initiatives based on business prioritization and analytical findings. You will also identify key performance metrics and establish dashboards to monitor and report on operational effectiveness. Collaborate with data scientists and analysts to ensure the accuracy and relevance of data models and predictive analytics. Work closely with other departments, including Data Science, Finance, Marketing, Field Operations and Retail Partners, to align data analytics efforts and operational impacts with broader business objectives. Facilitate communication and collaboration to ensure that analytical insights are effectively translated into actionable strategies across operations and partner teams. Prepare and present detailed reports and presentations on operational performance, trends, and recommendations to senior management and stakeholders. While responding to large scale events, mitigating impact to delivery partners and successfully recover as quickly as possible.

What You’ll Need to Be Successful

• You have Bachelor’s degree in Operations Management, Business Analytics, Supply Chain Management or a related field. Relevant certifications (e.g., Six Sigma, PMP) are a plus.
• You have 7+ years of experience in retail-tech operations, business analytics, or a related field with a focus on last-mile delivery preferred
• You have a strong track record of successful operations management and process improvement.
• You have expertise in data analysis and business intelligence tools (e.g., Tableau, Power BI, SQL).
• You are proficient in Microsoft Office Suites, as well as data analysis tools.
• You have excellent communication and presentation skills, with the ability to convey analytical findings to diverse audiences.
• You have strong communication and interpersonal skills, with the ability to work effectively with diverse teams.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.