Senior Software Engineer (.Net, AWS)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a skilled and experienced Developer with expertise in .net programming along with knowledge on LLM and AI to join our dynamic team. As a Contact Center Developer, you will be responsible for developing and maintaining contact center applications, with a specific focus on AI functionality. Your role will involve designing and implementing robust and scalable AI solutions, ensuring efficient agent experience. You will collaborate closely with cross-functional teams, including software developers, system architects, and managers, to deliver cutting-edge solutions that enhance our contact center experience.

How will you make an impact?

• Develop, enhance, and maintain contact center applications with an emphasis on copilot functionality.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system analysis, troubleshooting, and debugging to identify and resolve issues.
• Conduct regular performance monitoring and optimization of code to ensure optimal customer experiences.
• Maintain documentation, including technical specifications, system designs, and user manuals.
• Stay up to date with industry trends and emerging technologies in contact center, AI, LLM and .Net development and apply them to enhance our systems.
• Participate in code reviews and provide constructive feedback to ensure high-quality code standards.
• Deliver high quality, sustainable, maintainable code.
• Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus.
• Work as a member of an agile team responsible for product development and delivery
• Adhere to agile development principles while following and improving all aspects of the scrum process.
• Follow established department procedures, policies, and processes.
• Adheres to the company Code of Ethics and CXone policies and procedures.
• Excellent English and experience in working in international teams are required.

Have you got what it takes?

• BS or MS in Computer Science or related degree
• 5-8 years’ experience in software development.
• Strong knowledge of working and developing Microservices.
• Design, develop, and maintain scalable .NET applications specifically tailored for contact center copilot solutions using LLM technologies.
• Good understanding of .Net and design patterns and experience in implementing the same Experience in developing with REST API
• Integrate various components including LLM tools, APIs, and third-party services within the .NET framework to enhance functionality and performance.
• Implement efficient database structures and queries (SQL/NoSQL) to support high-volume data processing and real-time decision-making capabilities.
• Utilize Redis for caching frequently accessed data and optimizing query performance, ensuring scalable and responsive application behavior.
• Identify and resolve performance bottlenecks through code refactoring, query optimization, and system architecture improvements.
• Conduct thorough unit testing and debugging of applications to ensure reliability, scalability, and compliance with specified requirements.
• Utilize Git or similar version control systems to manage source code and coordinate with team members on collaborative projects.
• Experience with Docker/Kubernetes is a must. 
• Experience with cloud service provider - Amazon Web Services (AWS) is must.
• Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)
• Experience with Continuous Integration workflow and tooling.
• Stay updated with industry trends, emerging technologies, and best practices in .NET development and LLM applications to drive innovation and efficiency within the team.

You will have an advantage if you also have:

• Strong communication skills
• Experience with cloud service provider like Amazon Web Services (AWS), Google Cloud Engine, Azure or equivalent Cloud provider is a must.
• Experience with ReactJS.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7443
Reporting into: Sandip Bhattcharjee 
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.