This role is for a Senior Support Engineer 1 - Cloud at a leading AI-driven Global Supply Chain Solutions Software Product Company. The individual will provide excellent customer experience and solution support to BY customers with end-to-end ownership, focusing on proactive and innovative approaches. Responsibilities include planning and executing high service quality through continuous improvements, owning Tier 1 customer solutions, and enhancing solution stability. The role involves early engagement in implementation projects, acting as a Subject Matter Expert, and demonstrating customer centricity and innovation through teamwork. High competency in product, domain, Azure, and relevant tools is essential.