Senior User Experience Researcher

Who We Are:

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Gearbox, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM. At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.

The User Experience Research group at 2K employs an array of methodologies to give developers the feedback and tools to make better games. We are a team of passionate, diverse gamers who know, analyze, and play not just our games, but all games to identify trends and to go beyond the numbers to provide insight in our research.

What We Need:

We are looking for a Senior User Experience Researcher for our Montreal location to drive the research strategy and execution for a range of titles and franchises. This involves partnering with game development studios to learn their needs and applying a wide assortment of research methods including playtesting, usability testing, concept testing, telemetric analysis, surveys and more. If you have knowledge of or interest in video games and want to drive impactful research that helps create great player experiences, then this position might be for you! We want someone who not only has a strong background in User Experience Research but who also thoroughly enjoys the process, the results, and the impact they can have on the games they support.

What You Will Do:

• Partner with publishing and development teams to help build research roadmaps and tailor studies to meet the particular needs of each game team.
• Establish research processes, plan for and implement studies that help drive the strategic vision throughout the product lifecycle and at moments of significant impact.
• Clearly and concisely deliver findings on time and within budget to all relevant partners, including developers and publishing production teams.
• Lead collaborative relationships with internal and external (vendor) partners.
• Proactively develop creative solutions to address research goals and overcome roadblocks.
• Develop a research schedule that provides data early enough for game teams to impact the gameplay experience.

Who We Believe Would Be an Excellent Fit:

• Proven track record conducting User Experience (UX) and Usability Research.
• Deep understanding of mixed-research methods, frameworks and processes.
• Knowledgeable about how to conduct research on interactive entertainment.
• Excellent verbal and written communication skills.
• Experienced in building and managing relationships with cross-functional partners.
• Passion for video games and gaming.

Preference for Candidates with:

• BA/BS or equivalent in Human-Computer Interaction, Cognitive Science, Experimental/Cognitive Psychology, Statistics, related field, or experience working as a UX Researcher in the games industry.
• 5+ years of experience in User Experience Research.
• Skill at applying statistical methods to analyze complex datasets and extract actionable insights.
• Experience with survey (Alchemer/Qualtrics) and qualitative analysis tools.
• Experience in the video games industry, especially AAA console/PC products and live service titles.
• Proficiency with PC hardware and current-generation game consoles.
• Practiced in building efficient team processes and mentorship.
• Travel, both domestic and international, may be required.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.