Senior Vice President, North America Sales & Revenue Retention

The Senior Vice President, North America Sales and Revenue Retention will play a pivotal role in shaping and executing our growth strategy. As a key member of the divisional executive team, this individual will drive initiatives to expand existing customer wallet share, drive new logos, strengthen strategic partnerships, and unlock new revenue streams. This role demands a forward-thinking, results-oriented leader with strong collaboration and communication skills and a sharp focus on long-term value creation and operational excellence.

Essential Duties and Responsibilities:

• Define and execute the overall sales strategy to drive revenue growth and expand customer market share for SaaS solutions in North America, ensuring high levels of employee engagement and a culture of excellence.
• Working closely with customer unit General Managers (GM), develop and implement comprehensive sales execution plans to meet current and future market demands, including identification of market segments and formulation of effective sales tactics.
• Align sales goals with overall company objectives, working closely with the executive team and customer unit GM’s to achieve common goals and drive organizational success.
• Provide functional leadership and drive organizational accountability by reviewing account plans, monitoring, and managing the sales pipeline, tracking progress against plans, ensuring accurate forecasting of revenue and expenses, developing monthly, quarterly and annual sales forecasts with a high degree of accuracy, and managing approved sales compensation plans and policies. Adjust team direction, focus and sales initiatives as needed to deliver on commitments
• Identify, coordinate, and deploy resources to meet targets, facilitate ongoing communication through regular team meetings, and serve as the primary point of contact on troubleshooting or issues requiring immediate attention. Ensure appropriate resources and focus to meet annual sales objectives by monitoring progress against account plans on a regular basis
• Positively manage change, both internally and externally, to ensure that new programs, products, and approaches are embraced by the team
• Recruit, mentor and motivate a world-class sales team capable of growing with the business, while fostering a high-performance culture and ensuring their success.
• Develop and execute an Executive Sponsor Program for large customers across North America, fostering long-term partnerships and customer satisfaction. Build and maintain strong relationships with senior decision-makers and influencers within key industry associations, forums, and thought leaders to uncover new opportunities.
• Implement account planning and cross-sell/upsell strategies to enhance customer satisfaction and retention rates, ensuring consistent revenue growth. Collaborate with Product and Marketing to develop and execute targeted account-based campaigns designed to generate high-quality leads and drive sales.
• Relay client needs and feedback, challenges, and industry trends to Product Leaders, tailoring our offerings to provide effective solutions that exceed expectations.
• Support and communicate sales compensation programs that reward top performance, align with business objectives, and establish profitable client relationships.

Education: Bachelor’s degree or equivalent combination of education and work experience required.

Experience: 15+ years sales leadership experience and a proven track record in enterprise software sales through both inside and field sales channels, SaaS migration experience and subscription based software sales management experience

Other Knowledge, Skills, Abilities or Certifications:

Technical Skills -

• Advance sales pipeline and forecasting abilities, improving forecast accuracy and closing deals faster
• Implemented a metrics-driven, highly disciplined process orientation, resulting in reduced sales cycle times
• Use of CRM tools and systems, particularly Salesforce (SFDC), to track and analyze sales data, improving sales forecasting accuracy.
• Applied knowledge of mobile, cloud, social media, analytics, and business intelligence technologies to drive significant increases in application value.

Leadership and Management -

• Managing results: Proven track record as a decisive, action-oriented leader who has successfully translated bold sales strategies into measurable execution plans. This leader will be known for establishing strong and credible relationships at senior executive levels in customer organizations that yield sustainable growth, profitability, customer satisfaction and loyalty.
• Leading teams: Demonstrated experience in building, developing, and retaining high-performing teams. This leader communicates a clear vision that inspires direction and focus, fosters a culture of accountability, and takes a thoughtful approach to addressing performance challenges to support overall team effectiveness.
• Building relationships and leading through influence: Experience working collaboratively across functions to evaluate options, gather input, and foster alignment on business priorities. Approachable and open-minded, this leader will be recognized for cultivating trusted relationships with business leaders, peers, and team members, as well as inspiring confidence and creating a sense of shared purpose.

Communication and Interpersonal Skills -

• Delivered strategic and operational insights, balancing high-level concepts and detailed execution, contributing to increased sales team productivity.
• Communicated, presented, and networked effectively, establishing relationships that led to increased client retention rates.
• Fostered trust and cooperation in a highly matrixed environment, achieving high team satisfaction scores.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.