Shift Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job summary

We are seeking a dynamic and experienced shift supervisor to support our Digital Imaging & Document processing operation in Hemel Hempstead. In this pivotal role, you will be responsible for supporting the operation, personnel, and processes related to the scanning of physical documents and their conversion. Encompassing document logistics, preparation, scan conversion and post-scan processes within the general production environment. You will play a key role in all aspects of mailroom delivery including: mail receipt, opening, batching, registration, validation, scanning, quality checks, storage activities and returning mail/out bounding duties.

This role is working on a 6am – 2pm shift, Monday to Friday, however some weekend work may be required.

Your role in our mission:

• Supervising the team on a day-to-day basis, including all aspects of people management such as employee development, performance management and absence management.

• Leading teams in accordance with Iron Mountains Core Values and Code of Ethics.

• Supporting Management to maintain all business, health and safety, and personnel standards within the team.

• Ensuring prompt and accurate completion of all service requests by customers and clients.

• Completing and maintaining all daily and weekly reports and logs for the team/site.

• Completing and maintaining all records and forms with regards to receiving and/or releasing customer records.

• Ensuring that all workflow procedures and processes are followed by direct reports.

• Researching and resolving service issues whilst implementing suitable solutions.

• Ensuring that excellent communication of our goals and strategies is a characteristic of daily life in order to drive the performance of the business.

• Accurately processing financial and employee data.

• Investigating and problem solving questionable data/reporting.

Valued skills and experience:

• Excellent People Management skills.

• Experience of Managing Teams to perform within a Customer Service and target driven environment.

• Experience of implementing new ideas and procedures in an engaging manner.

• Experience of Managing conduct, attendance and performance.

• The ability to motivate and engage high numbers of employees.

• The ability to drive performance within a quality and customer focused environment.

• Experience in Document handling and Scanning, with mailroom knowledge being a distinct advantage.

• Experience of carrying out in-depth quality checks and process evaluation also an advantage.

Please note it is essential you are willing and able to complete enhanced government level security clearance checks.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.