Simulator Support Engineer

About This Role

Essential Duties & Responsibilities

In this role, the FSTD Support Engineer II will be expected to perform complex but standard technical tasks including preventative and corrective maintenance work of FSTD.

1- Support the Flight Simulator Training Devices and Other Training Devices: Attend maintenance calls, device setup, conversions, demos, assist during Simulator Flight Tests, support snag clearance activities, etc…

2-Independently perform the Preventive Maintenance Tasks (PMTs), Daily Readiness (DR), Recurrent QTG runs, Aircraft Database (ADB) updates, & IOS Lesson Plan (LP) updates on the training devices & associated systems. Ensure that all tasks are carried out according to the standards. Ensure that deficiencies associated with these tasks are followed up, actioned, and closed in a timely manner.

3-Diagnose, troubleshoot, and resolve training device issues, including AOGs and NAA raised issues. Perform hardware refurbishment, and modifications. Identify recurring issues and work to pursue permanent solutions. Monitor SimHub/Simissues for updates & use the Computerized Maintenance Management System to record, track, review, update, & monitor deficiencies and other maintenance activities. Produce reports for TCOPS Management to monitor performance and identify trends.

4-May be assigned to the role of Shift Lead, Team Lead, Device Caretaker or Task Caretaker. Manage all aspects of the assigned role autonomously. Create, improve, or update procedures & guidelines for new, routine, and non-routine tasks.

5-Work with the FSTD Technical Specialists on issues that require testing, troubleshooting. Take on special projects based on the needs of the Training Center Operation.

6-Mentor & provide On-the-Job Training (OJT) to more junior colleagues. Provide support for work on more complex tasks & during corrective maintenance tasks. Pursue knowledge and skills to strive to become a technical expert in one or more FSTD system. (i.e. Visual, Motion, Flt Controls, QTGs, etc…)

7-Comply with local & global CAE Environmental Health & Safety standards, instructions, and safe working procedures. Exercise duty of care for own H&S, and that of others who may be affected by his/her work.

Duties & Responsibilities – Shift Lead / Team Lead

1-Prioritize, plan, & coordinate most maintenance tasks, regularly review and update all issues for planning purposes, generate reports for review during technical meetings, ensure that the training devices are ready for NAA recurrent evaluations, make sure that all maintenance records are up-to-date.

2-Ensure that all training devices achieve the CAE, Departmental, and Service Level Agreement KPIs. Ensure that all projects and DRs are worked on, addressed, and brought to closure in a timely manner. Make sure that authority and customer business critical issues are cleared within specified targets.

3-Participate in weekly technical meetings, NAA evaluations, internal/external audits, & SLA review meetings with CAE upper management and/or the customer. Act as Deputy Manager or Group Leader Technical Operations in his/her absence. Work with CAE Customer Service to follow-up on business-critical issues.

4-Assist and actively participate in the yearly performance evaluation of the team and individuals. Assist the Manager or Group Leader Technical Operations in the generation of the employee development plan. Mentor and share knowledge with fellow engineers and technicians in order to develop their skillsets. Develop technical workshops and provide on the job training to FSTD Support Staff.

Other Job-Related Skills/Background

Technical College Diploma or Degree in Electronics, Electrical, Mechanical or Aeronautical/Aerospace Field and at least 7 years of related work experience.

• Excellent knowledge of the English Language, both spoken and written.
• Highly engaged and motivated individual.
• Highly customer oriented and must be able to deal tactfully in sensitive situations.
• Excellent workmanship and strong contributor within a team environment.
• Demonstrate initiative and the ability to work under minimal supervision.
• Able to work flexible shifts and adapt to changing work schedules and shift patterns.
• Good understanding of aircraft and FSTD terminology.
• Able to interpret schematics and other technical documents pertaining to FSTDs.
• Able to perform Preventive Maintenance Tasks and Daily Readiness on FSTDs.
• Knowledge of Analog and Digital principles and theory.
• Must possess adequate troubleshooting skills of Electronic, Electric, Hydraulic, and Pneumatic systems.
• Able to mentor and provide On the Job Training to more junior colleagues.
• Must be skilled in the use of test equipment, and software diagnostics tools.
• Good understanding and comprehension of Aircraft Systems, Avionics, Motion, and Visual Systems.
• Good computer skills with knowledge of the Microsoft Office suite (Word, Excel, etc…)
• Basic knowledge of computer mainframe/architecture, networking, operating systems (Windows NT/XP, UNIX, Linux, AIX), and software languages (C, C++, FORTRAN).
• Basic knowledge of local & International (EASA, FAA, etc) regulations pertaining to Flight Simulation Training Devices.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com

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Welcome to CAE! As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally.

Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

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