Customer Service/Support Representative

13 Minutes ago • 2-4 Years

Customer Service

Job Description

CAE is seeking a proactive, detail-oriented Customer Service/Support Representative for an onsite, full-time role in Dallas. This client-facing position involves driving revenue and streamlining operations by supporting client check-in, managing customer relations, ensuring quality and compliance, and assisting with revenue growth initiatives. The ideal candidate will serve as the primary point of contact for clients, addressing concerns, coordinating logistics, and maintaining a professional presence throughout the training process.

Good To Have:

Aviation background preferred

Must Have:

Support client check-in and onboarding
Communicate VIP details to Operations to ensure proper instructor assignment
Assist with reports, enrollments, and general admin tasks
Serve as the primary point of contact for clients during their onsite experience
Address concerns, relay schedule changes, and coordinate meetings or events
Identify VIP/VVIP needs and escalate when necessary
Coordinate travel logistics and ensure smooth transitions
Maintain a friendly, professional presence throughout the training process
Keep clients informed and supported from arrival to departure
Support Know Your Customer (KYC) processes
Verify training prerequisites and collect documentation
Confirm signed contracts and COD payments before training
Monitor classroom and briefing room quality
Assist with COD collections and past-due balances
Use waitlists to fill cancellations
Generate Open Seat reports for upcoming training windows
Excellent interpersonal and customer service skills
Strong verbal and written communication abilities
Proficient in Microsoft Office and internet-based tools
Experience in customer support, administrative roles, or data entry
Detail-oriented with strong process management skills
Comfortable in a fast-paced, 24/7 environment
Adaptable, collaborative, and solutions-focused

Perks:

Comprehensive benefits support you professionally and personally

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About This Role

Customer Service/Support Representative at CAE

Location: Onsite |Dallas West

Schedule: Full-time

Help drive revenue and streamline operations in a fast-paced, client-facing role. At CAE, we’re looking for someone proactive, detail-oriented, and ready to make an impact.

What You'll Do:

Operations

Support client check-in and onboarding
Communicate VIP details to Operations to ensure proper instructor assignment
Assist with reports, enrollments, and general admin tasks

Customer Relations

Serve as the primary point of contact for clients during their onsite experience
Address concerns, relay schedule changes, and coordinate meetings or events
Identify VIP/VVIP needs and escalate when necessary
Coordinate travel logistics and ensure smooth transitions
Maintain a friendly, professional presence throughout the training process
Keep clients informed and supported from arrival to departure