Customer Value Executive

13 Minutes ago • 1-3 Years • $54,200 PA - $84,000 PA
Customer Service

Job Description

TransUnion is seeking an experienced, passionate, and highly motivated Customer Value Executive to support and drive adoption across TransUnion’s Data Marketplace. This role involves contributing to and collaborating on growth initiatives that drive strategic value, innovation, and revenue, with a specific focus on programmatic platform enablement and monetization. The ideal candidate will have a BA/BS degree, strong relationship and project management skills, and excellent communication abilities, aiming to inspire customer confidence and ensure effective product usage.
Good To Have:
  • 1-3 years of experience in an AdTech/MarTech role
Must Have:
  • BA/BS degree
  • Strong ability to create and manage customer relationships
  • Exemplary project and program management skills
  • Ability to prioritize workload and requests
  • Very strong written and verbal communication skills
  • Inspire customer confidence through timely execution
  • Develop product usage maturity models
  • Lead and deliver customer engagements
  • Understand business requirements for project delivery
  • Help protect core value of customer relationships
  • Represent customer voice to inform sales and product roadmap
Perks:
  • Flexible time off for exempt associates
  • Paid time off for non-exempt associates
  • Up to 12 paid holidays per year
  • Health benefits (medical, dental, vision plan options and health spending accounts)
  • Mental health support
  • Disability benefits
  • Up to 12 weeks of paid parental leave
  • Adoption assistance
  • Fertility planning coverage
  • Legal benefits
  • Long-term care insurance
  • Commuter benefits
  • Tuition reimbursement
  • Charity gift matching
  • Employee stock purchase plan
  • 401(k) retirement savings with employer match
  • Access to TransUnion’s Employee Resource Groups

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • BA/BS degree
  • 1-3 years of experience in an AdTech/MarTech role is a plus
  • Strong ability to help team members create and manage relationships at all levels of a customer organization.
  • Demonstrate a track record of exemplary project and program management skills, including strategic planning, organization, execution, and follow-through.
  • Able to prioritize requests and workload, keep to-do lists, and prioritize those lists both within and across accounts.
  • Very strong communication skills both written and verbal.

Impact You'll Make:

  • Engagement Management: Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of TruAudience Data Marketplace. Help customers make decisions to meet their technical and business objectives by providing best practices by proactively identifying and closing gaps. Help customers adopt and scale data solutions to improve their businesses. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
  • Project Management: Lead and deliver initiatives and customer engagements. Understand business requirements to work with Programmatic team members to help them plan and manage all phases of a customer project lifecycle to ensure successful project delivery.
  • Commercial Orientation: Help protect the core value of the relationship and help team members to identify strong opportunities to communicate to sales to help grow the business.
  • Influence: Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
  • Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
  • Team Player: Effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, and other individuals or organizations.

We seek an experienced, passionate, and highly motivated individual who will support and drive adoption across Transunion’s Data Marketplace. This person will be responsible for contributing to and collaborating on growth initiatives that drive strategic value, innovation, and revenue. You’ll specifically focus on programmatic platform enablement and monetization.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information:

The U.S. base salary range for this position is $54,200.00 - $84,000.00 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title: CVE I, Account Mgmt - Direct Sales

Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance.

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