Site Quality Manager

The Quality Manager ensures the quality of deliverables, compliance with customer requirements, and operational performance, while improving Customer Satisfaction and operational maturity. They drive continuous improvement of the function to optimize its competitiveness. They manage the Quality team within their scope.

Description of significant activities:

• Be the voice of the Customer and key stakeholders (regulations, certification bodies, suppliers, etc.) for their scope
• Promote quality culture to ensure process efficiency and reduce non-quality costs for their scope
• Develop an objective vision of quality, ensure quality performance, and anticipate risks to achieve sustainable operational excellence
• Contribute to continuous improvement and stimulate the growth of organizational maturity

Quality Management:

• Develop QCS leadership within their scope
• Ensure the effectiveness of "alert and veto" processes to company management and, ultimately, to the COO
• Promote the QCS function internally

Quality Performance:

• Contribute to the performance and transformation plan of the Quality and Customer Satisfaction (QCS) function for their scope
• Monitor key indicators to measure Quality Performance and Customer Satisfaction
• Ensure regular operational steering and produce analyses to participate in the development of the Quality Performance Plan (QPP)

Quality Assurance (QA):

• Contribute to the quality of offers and projects to meet customer needs
• Apply the group's risk-focused quality assurance policy, emphasizing anticipation, prevention, and proactivity
• Ensure that the right level of resources and capabilities are deployed to effectively exercise their responsibilities - including their right to alert, veto, etc.

Customer Satisfaction:

• Ensure the quality of delivered products and their conformity
• Measure the level of customer satisfaction for their scope
• Record and process customer complaints and issues and implement improvement plans

Management System / Certifications:

• Ensure the preparation of accreditations and certifications, if applicable
• Conduct audits and processes for their scope
• Hierarchical management and development of their teams (objective setting, check-ins, skills development, recruitment, etc.)

Professional knowledge and experience:

• Engineer, Master 2 (BAC+5) or equivalent
• Knowledge of QCS methods and tools
• Knowledge of Lean Leadership
• Proficiency in Communication
• Analytical skills
• Financial knowledge
• First experience in management (hierarchical, transversal, project mode…)
• Operational experience / discipline (Project, Engineering, Industry, Purchasing)
• In-depth knowledge of problem-solving methodologies, root cause analysis, and continuous improvement (EN9136)
• Ability to influence
• Business understanding
• Project Management knowledge
• Proficiency in two languages including English
• 8 years of experience in a large industrial group