Software Engineering MTS- Agentforce

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Digital Success Engineering team aims to enhance customer enablement through a unified digital platform. As demand for Agentforce and AI solutions grows, we are seeking a skilled Salesforce Software Engineer (MTS) to join our core development team. This key role focuses on integrating digital properties and advanced AI technologies, enhancing our platform with expert-led learning and certification. You will also improve search capabilities using Data Cloud

Required Skills & Experience:

• B.E / B.Tech Computer Science or equivalent technical education
• 5+ years of Salesforce Developer experience, with a proven track record of designing and implementing complex enterprise-level solutions.
• Deep expertise in Apex, Lightning Web Components (LWC), Apex triggers, Async Apex and Salesforce Flows, including a strong understanding of best practices for performance, scalability, and security.
• Practical knowledge of Agentforce, Generative AI, and LLMs, with an ability to apply these technologies to create intelligent, automated solutions.
• Strong proficiency in web technologies (JavaScript, CSS, HTML5, JSON, Ajax etc).
• Solid understanding of Salesforce's governance limits and how to design solutions that operate efficiently within them.
• Experience with integrating Salesforce.com with other applications using SOAP, REST, BULK, and Streaming APIs.
• Hands-on experience in working with a Version Control System (Git/GitHub preferred) and SFDX from Visual Studio Code IDE.
• Experience with migration from sandboxes to production and administering a production system.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Exceptional verbal and written communication skills
• Experience working in a SCRUM or agile environment
• Salesforce Platform Developer I and Platform Developer II certifications are highly preferred.
• Experience with any CICD (Github Actions, Circle CI) platform is a plus.
• Knowledge of Mulesoft development, Heroku is a plus

Responsibilities:

• Translate functional requirements into technical requirements
• Design agents, custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Lightning pages, and dashboards
• Develop, test and deploy custom capabilities within Salesforce instances using Apex and Lightning technologies.
• Manage Salesforce data uploads, feeds, and other integrations
• Coordinate the evaluation, scope, and completion of new development requests.
• Assess the impact of new requirements on Salesforce org and all upstream and downstream applications, systems, and processes
• Should work as a strong individual contributor with minimal technical support from team members

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

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