Specialist, Customer Service (API Support)
4 Months ago • All levels
Customer Service
Job Description
The Specialist, Customer Service (API Support) will handle customer API-related inquiries, assist with API integration, collect user feedback, report and resolve API issues, and escalate complaints. This role requires basic development knowledge in a mainstream programming language, excellent English and Chinese communication skills, a strong customer service mindset, and a willingness to work in shifts. The job involves providing high-quality support to maintain the company's brand image and collaborating with technical and product teams to resolve issues. Prior experience in API development is preferred.
Good To Have:
- Prior experience in API development-related work
Must Have:
- Basic development knowledge in a mainstream programming language
- Excellent spoken and written English and Chinese
- Strong customer service mindset and communication skills
- Positive team spirit and collaboration skills
- Willingness to work in shifts
Perks:
- Competitive remuneration package (Base salary, Shift allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion
- Employee engagement, recognition and appreciation program
- Multinational working environment
Who We Are:
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing:
- Handle customer API-related inquiries through ticketing systems and community channels.
- Assist customers with API integration, providing high-quality support to maintain the company's brand image.
- Collect user feedback and suggestions regarding APIs to help drive product improvements.
- Promptly report and assist in resolving batch user issues caused by API bugs in collaboration with technical and product teams.
- Escalate complaints and feedback related to products and platforms in a timely manner.
What We Look For in You:
- Diploma or above; fresh graduates are welcome.
- Basic development knowledge, proficient in at least one mainstream programming language (including but not limited to Java, Python, PHP, JS, etc.).
- Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
- Strong customer service mindset, good communication skills, with solid learning and logical reasoning abilities.
- Positive team spirit and collaboration skills.
- Willingness to work in shifts and adapt to flexible role changes.
- Prior experience in API development-related work is preferred.
Benefits & Perks:
- Competitive remuneration package (Base salary, Shift allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
#LI-Onsite #LI-JC3
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