Sr Lead Product Operations – Consumer

Job Summary:

This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor.

Job Description:

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

We’re hiring a Product Operations Leader to drive operational rigor, improve visibility into product performance, and help scale strategic initiatives across the product organization. This role sits at the intersection of product, strategy, and execution—ideal for someone who excels at translating goals into action, aligning cross-functional teams, and delivering results.

Key Responsibilities

• Strategic Planning & Reviews: Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.
• KPI & Metrics Tracking: Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals.
• Project Management: Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.
• Strategic Communications: Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.
• Insights and Optimization: Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more.
• Cross-Functional Alignment: Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.

Qualifications

• 8+ years in product operations, strategy or business operations
• Strong track record of driving cross-functional initiatives and managing executive-level reporting
• Excellent communication and presentation skills—especially in synthesizing complex topics into strategic narratives
• Deep experience working with data and metrics and running business reviews
• Strong business acumen and an understanding of how product decisions impact company performance
• Experience supporting Product leadership teams at scaled tech or growth-stage companies