Sr. Manager, Strategy and Project Management

Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and Nat Geo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.

Job Summary:

As a Senior Manager Partner Strategy & Project Management, you will be at the forefront of shaping and executing strategies that drive our business forward. In this pivotal role, you will lead a diverse range of projects, from conducting insightful business reviews with BPO partners to spearheading site development initiatives. Your strategic acumen will be key in developing long-term vendor management strategies that align with our company's overarching goals. With a focus on collaboration, cost coordination, and continuous improvement, you will work closely with internal teams and BPO partners to optimize operations and deliver exceptional results. If you are a strategic thinker with a proven track record in project management and vendor relations, and you possess the leadership skills to mentor a dynamic team, we invite you to join us in this challenging and rewarding position.

What You'll Do:

• Monthly Business Reviews: Conduct regular business reviews with BPO partners to assess performance, evaluate contract compliance, and ensure alignment with strategic goals.
• Site Development and Deprecation: Lead the planning and execution of new site development and deprecation projects, ensuring seamless transitions and minimal disruption to operations.
• Project Management: Manage a portfolio of strategic projects related to vendor management, from planning through execution, ensuring projects are delivered on time, within scope, and within budget.
• Strategy Development: Develop partner strategy recommendations and business insights for executive leadership. Developing long-term strategies for vendor management that align with the company's goals and implement strategies to optimize vendor performance, improve service delivery, and reduce costs, aligning with overall business objectives.
• Cost Coordination: Coordinate with Service Delivery and Support Services Managers to model costs and assess financial impact when changes are contemplated.
• Feedback Collection and Collaboration: Collect needs and feedback from BPO partners to create a 360-degree feedback loop, providing actionable insights for continuous improvement and ensuring alignment with business objectives.
• Partner with support teams to develop hypotheses on optimizing BPO operations.
• Recommends technology solutions and process changes working with local teams and BPOs on all major implementations.
• Turn ambiguous information into insights and recommendations in a rapid growth environment
• Stakeholder Collaboration: Collaborate with internal teams, including Procurement, Legal, Finance, and Operations, to ensure cohesive vendor strategies and effective communication.
• Team Leadership: Lead, mentor, and develop a team of VMO support professionals, promoting a culture of high performance, accountability, and continuous learning.
   

What You'll Need:

• Bachelor’s degree in business administration, Finance, Management, or a related field; an advanced degree (e.g., MBA) is a plus.
• 8+ years of experience in strategic planning, project management, and/or vendor management; with at least 3 years in a leadership capacity.
• Proven experience in managing complex vendor relationships, contract negotiations, and cost management.
• Strong knowledge of vendor management best practices, contract management, and financial compliance.
• Communication Skills: Exceptional abilities in communication, negotiation, and interpersonal relations are crucial. Ability to clearly and regularly communicate to senior executives on strategies, goals, and status
• Analytical Prowess: Strong analytical and problem-solving capabilities, with an emphasis on informed data-driven decision-making.
• Excellent leadership, communication, negotiation, and interpersonal skills.
   

Nice-To-Haves:

• Familiarity with project management frameworks (e.g., PMP, Agile) and related tools is preferred.