Sr Manager, Total Rewards Services, Global Business Services

4 Months ago • 5-8 Years • Operations

Job Summary

Job Description

The Sr Manager, Total Rewards Services, will lead the day-to-day operations of the Total Rewards Services organization in Mexico City. Responsibilities include managing LATAM payroll preparation, benefits and leaves administration, and the global annual rewards cycle. This role requires a proven leader with strong customer service, process improvement, and analytical skills. The successful candidate will build and maintain effective relationships with internal teams and external vendors, ensuring compliance and a positive employee experience. The position necessitates expertise in HR systems, particularly Workday and Benify, and strong communication and leadership skills.
Must have:
  • Lead LATAM payroll, benefits, and leaves administration.
  • Manage global annual rewards cycle.
  • Drive continuous improvements and service delivery excellence.
  • Strong leadership and communication skills.
  • Expertise in HR systems (Workday, Benify).
Good to have:
  • Portuguese language proficiency
  • Experience with SOX compliance

Job Details

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role… 


The Total Rewards Global Business Services (GBS) Senior Manager will hold a key leadership position within the P&C GBS organization. The primary goal for this leader is to build and operate the Total Rewards Services organization in Mexico City to deliver best in class operations to our stakeholders. This role has responsibility for day-to-day leadership of the Latin American (LATAM) payroll preparation, LATAM benefits and leaves administration, and global annual rewards cycle administration and is accountable for all aspects of performance including ownership of strategy for optimizing services and creating efficiencies in this space. The role requires a proven and dynamic leader with customer service focus, cost improvement focus, process improvement mindset, innovation mindset, analytical and problem-solving skills and communication skills who is ready to partner with teams at all levels across the organization.    

Your Role Accountabilities… 

  • Lead the day-to-day operations of all assigned process areas across the global annual rewards cycle and Latin America pre-payroll, benefits and leaves administration.

  • Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience

  • Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team

  • Manage and maintain effective internal and external relationships with 3rd party vendors/partners

  • Works in close partnership with the Center of Excellence Total Rewards regional LATAM teams and global compensation team in the US.

  • Ensure processes achieve full compliance with policy and control environment including data privacy and SOX

  • Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns

  • People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture

Qualifications & Experience… 

  • Experience: 5+ years in Human Resources, including 3+ years in Shared Services/Delivery. Proven expertise in leading Total Rewards/HR support functions and managing operations in a multinational environment.

  • Education: Bachelor’s degree in Human Resources or related field required

  • Language Skills: Must be fluent in English and Spanish, Portuguese is preferred but not required

  • Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify.

  • Leadership: Demonstrated leadership in multinational operations. Proven ability to lead, engage, and build positive team cultures.

  • Relationship Management: Strong relationship and negotiation skills. Experienced in building and maintaining effective collaborations.

  • Process Management: Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision.

  • Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness.

  • Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.

  • Global Perspective: International experience is required, along with willingness and ability to travel internationally.

  • Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change.

  • Leadership Presence: Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

Similar Jobs

Socialpoint - Associate General Manager (Two Dots)

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
1 Month ago
Life church - Project Manager - Purchasing

Life church

Edmond, Oklahoma, United States (On-Site)
5 Months ago
Lighthouse Studios - Layout Supervisor

Lighthouse Studios

Kilkenny, County Kilkenny, Ireland (On-Site)
1 Month ago
Warner Bros Games - Sound Guarantee

Warner Bros Games

London, England, United Kingdom (On-Site)
1 Month ago
Socialpoint - Systems Engineer

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
9 Months ago
Thoughtfish GmbH - Video Games Producing Intern - unpaid (f/m/d)

Thoughtfish GmbH

Berlin, Berlin, Germany (On-Site)
4 Months ago
Unity - Senior Leave & Absence Specialist EMEA

Unity

Brighton And Hove, England, United Kingdom (On-Site)
4 Months ago
GoMotive - Technical Support Engineer

GoMotive

Pakistan (Remote)
1 Month ago
ByteDance - Senior Operations Manager - Global Payment

ByteDance

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Sporty Group - BR Customer Experience Lead

Sporty Group

São Paulo, State Of São Paulo, Brazil (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Warner Bros Games - Senior Manager, Social

Warner Bros Games

St Leonards, New South Wales, Australia (Hybrid)
3 Months ago
Drakecooper - 2025 Backstage Pass Intern

Drakecooper

United States (Remote)
3 Weeks ago
OUTFIT7 - Marketing Data Scientist

OUTFIT7

Ljubljana, Ljubljana, Slovenia (On-Site)
3 Weeks ago
Warner Bros Discovery - Content Accountant

Warner Bros Discovery

Masovian Voivodeship, Poland (Hybrid)
3 Months ago
Warner Bros Discovery - Specjalista/ Specjalistka ds. Kancelarii

Warner Bros Discovery

Masovian Voivodeship, Poland (On-Site)
3 Months ago
Performio - Senior Software Engineer

Performio

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Warner Bros Discovery - Sr. Producer, Streaming (Temporary)

Warner Bros Discovery

Atlanta, Georgia, United States (On-Site)
4 Months ago
Casumo - AI Engineer

Casumo

(Hybrid)
3 Months ago
Life church - Associate LifeGroups/LifeMissions Pastor

Life church

United States (On-Site)
5 Months ago
Warner Bros Discovery - Senior EVS Operator

Warner Bros Discovery

Atlanta, Georgia, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Mexico City, Mexico City, Mexico

Nissan - Analista Técnico Cuarto Central de Control

Nissan

Jiutepec, Morelos, Mexico (On-Site)
6 Months ago
Luxoft - Payroll Specialist, LATAM

Luxoft

Mexico City, Mexico City, Mexico (Remote)
4 Months ago
Warner Bros Discovery - Manager, BRIM Convergent Mediation Operations

Warner Bros Discovery

Mexico City, Mexico City, Mexico (On-Site)
4 Months ago
Nielsen Holdings - Bilingual Business Analyst (Alteryx Required)

Nielsen Holdings

Mexico City, Mexico City, Mexico (Remote)
1 Month ago
HP - Business Relationship Manager - IT Risk Management

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
6 Months ago
Crunchyroll - Software Engineer, Roku

Crunchyroll

Mexico City, Mexico City, Mexico (Hybrid)
2 Months ago
HP - WS North America Finance

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
6 Months ago
Nissan - ASESOR FT AIC

Nissan

Aguascalientes, Aguascalientes, Mexico (On-Site)
6 Months ago
Paypal - Business Project Management 4

Paypal

Mexico City, Mexico City, Mexico (On-Site)
5 Months ago
The Pokemon Company International - Office Manager

The Pokemon Company International

Mexico City, Mexico City, Mexico (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Amgen - Senior Manager, ServiceNow Platform Operations

Amgen

Hyderabad, Telangana, India (On-Site)
5 Months ago
Inspired Entertainment - Collector

Inspired Entertainment

Gretna, Scotland, United Kingdom (On-Site)
2 Months ago
The Walt Disney Company - Sr Solutions Engineer (Project Hire)

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
DraftKings - Lottery Fulfillment Supervisor

DraftKings

North Andover, Massachusetts, United States (On-Site)
2 Months ago
Warner Bros Games - Senior Technical Support Analyst

Warner Bros Games

(On-Site)
2 Months ago
Lulalend - Lulapay Operations Graduate

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
Evolution - Team Manager

Evolution

Philadelphia, Pennsylvania, United States (On-Site)
3 Weeks ago
Trek - Store Manager

Trek

New South Wales, Australia (On-Site)
2 Months ago
Every matrix - Shift Coordinator

Every matrix

Batumi, Adjara, Georgia (On-Site)
4 Months ago
Sporty Group - BR VIP Account Manager

Sporty Group

São Paulo, State Of São Paulo, Brazil (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.

Atlanta, Georgia, United States (On-Site)

Chicago, Illinois, United States (On-Site)

Masovian Voivodeship, Poland (Hybrid)

Ottawa, Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Warner Bros. Discovery

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug