Sr Relationship Management Advisor

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Job Description:

Sr Relationship Management Advisor

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.

We are ready to take this game to the next level and need a passionate Sr Relationship Management Advisor to be the primary point of contact between OLG and designated Charitable Gaming Centre(s) (6-10 locations) in managing the day-to-day relationship with Service Providers/cGaming stakeholders while supporting the achievement of contracted outcomes and issue resolution.

YOUR ROLE IN THE GAME

Reporting to the Director Relationship Management, you will be empowered to:

• Create an environment to provide expertise and tactical advice at the local level on operations processes and day to day business matters so the Service Providers/cGaming stakeholders are well positioned to achieve contractual obligations.

• Represent the Relationship Management Team at all Operational Management Committees (RG, IT, Compliance and adhoc committees).

• Engage Business Partners in discussions to provide support or recommend appropriate course of action that enables local Charitable Gaming Centre(s) to realize opportunities and resolve issues.

• Challenge internal assumptions and expectations to appropriately articulate and represent the needs of local Charitable Gaming Centre(s).

• Enable local Chartable Gaming Centre(s) success by bringing forward issues for internal discussion to facilitate the removal of barriers.

• Proactively identifies opportunities/risks and resolves or quickly escalates non-performance against contractual or compliance matters to the broader Relationship team.

• Monitor and appraise cGaming Centre performance to identify concerns and anticipate issues and opportunities.

• Support the Relationship Team and Business Partners when considering potential remedies or impacts of proposed contract or policy changes.

• Review and provide feedback on the Charitable Gaming Centre(s) Annual business plan.

• Collaborate with and provide advice for the Charitable Gaming Centre(s) Management to deliver effective programs that support positive financial outcomes and funding to Charities through review and approval of routine changes to the Session Bingo Programs including structure and prize boards.

• Consult with the Director for any new program concepts or non-routine elements to determine the approval required.

• Facilitate Annual Budget Forecast process to gain insights and intelligence from the Charitable Gaming Centre(s) for Business Partners.

• Participate in internal discussions and provide guidance and expertise to internal Business Partners when coordinating programs and efforts between Charitable Gaming Centres(s) and OLG.

• Provide training and support to the Charitable Gaming Centre(s) and coordinate and execute Self-Exclusions for all OLG lines of business for the successful administration of the OLG Self Exclusion Program.

WHAT YOU NEED TO PLAY

Work Experience: • 5 years Business Operations Management preferably from Gaming, Entertainment or Hospitality Industries.   • Multi-unit or Regional /District Management preferred • Previous experience in a functional role interacting with Service Provider is preferred. Experience gathering insights that inform strategic decision making. • Experience aligning stakeholders with competing interests. 

Education: College or University degree (preferably business degree)

Critical Skills: • Relationship Management • Proven ability to use business intelligence for forward thinking.  • Accumulated broad business acumen, solid understanding of revenue drivers and ability to identify levers that can positively impact performance • Communication/Interpersonal • Knowledge of working in a regulated environment.

Negotiation and Influence: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

Strategic Thinker: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

Licenses, Registrations, Certificates:

AGCO Category 1 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)
 

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

• Flexible Work Environment: to help balance both work and life

• You Matter: family friendly work practices and hybrid work

• Freedom to Innovate: supports new and better ways to be successful

• Be your Authentic Self: environment that values diversity as a source of strength

• Learning Galore: 24-7 access to robust online learning programs 

• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by.  At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  www.olg.ca  

We look forward to hearing from you, interested applicants please apply online by August 6, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

#LI-Hybrid

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.