Staff Identity & Access Management Engineer

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of PENN Entertainment (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!

About the Role & Team
Join our dedicated IT team at Penn Interactive and make an impact by providing essential technical leadership and maintaining the efficiency of our cutting-edge technology infrastructure. As a Staff Identity and Access Management Engineer, you will play a pivotal role in aligning IAM strategies with organization goals, working closely with technology and business stakeholders. As a senior hands-on team member, you will be creating our process for onboarding/offboarding IAM related services (such as access reviews, access authorization, privileged accounts, authentication, MDM, VPN etc.). 

About the Work
Assist director/manager on leading the IT team: 

• Train new IT members.
• Lead, guide, and mentor team members to enhance performance.
• Escalate issues and provide direction to team members and direct issues to manager or appropriate personnel for timely resolution. 

Lead on the following typical day-to-day responsibilities: 

• Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
• Ensure successful end-to-end onboarding of services for various applications. Birthright using SSO/Entra memberships is preferred.
• Tuning and optimizing our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
• Learn and apply architectural patterns relevant to the company’s IAM services. 

Supportive responsibilities: 

• Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
• Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
• Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
• Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
• Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
• Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break/fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
• Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
• Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
• Conduct research, respond to, and resolve intermediate-to-complex technical issues.
• Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
• Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
• Collaborate as needed on Infrastructure projects.
• Collaborate with Network and Systems teams on various IT tasks.
• Perform other duties as required. 

About You

• 5+ years’ experience in administering and troubleshooting Windows 10/11 Pro and Apple MacOS.
• 5+ years’ experience in supporting and troubleshooting Microsoft 365/Entra
• Experience with working in Enterprise level environments with multiple office locations.
• Experience with supporting and troubleshooting Hp, Dell Desktops, Laptops, MacBook.
• Experience with Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Microsoft Teams room, BeyondTrust remote support.
• Familiarity with corporate practices and policies.
• Experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices.
• Strong analytical skills.
• Strong understanding of authentication protocols (SSO, SAML, SCIM, OAUTH) and experience working with SaaS products
• Familiarity with user provisioning, role-based access control (RBAC), and multifactor authentication (MFA).
• Strong understanding of IAM concepts and solutions designs for efficient security controls.  
• Cross-functional collaboration and negotiation with internal teams for effective task completion.
• Proficient in teamwork and collaboration.
• 1+ year experience in managing IT personnel is a plus. 
• Ability to communicate clearly and effectively.

What We Offer

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
  
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Recently being recognized as a top workplace in the United States, we believe people work their best when they can be themselves. We are looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry.  Diversity, equity, and inclusion are vital to all of our processes, programs, and structures. Your story, who you are, and your experience matter here.