Staff Infrastructure Engineer

The main tasks and responsibilities for a CME Group Staff Infrastructure Engineer are to ensure that the data center is fully operational from a hardware and software standpoint. This includes planning layouts for new builds, running cables, racking equipment, installing/decommissioning cross connections, incident response and day-to-day maintenance and troubleshooting (Work Orders/CRQs/Tasks). On top of the Data Center responsibilities, the DCE engineers also need to ensure the customer CDN network is maintained/serviced in a timely manner.

Specific Responsibilities:

• Access Management: Ensure the physical access is managed, granted and approved for all site visits.
• Facility Infrastructure Maintenance: Ensure the seamless operation of our facility infrastructure through diligent maintenance practices.
• Site Inspections & Monitoring: Conduct regular site inspections and monitor building and data centre alarms to ensure optimal performance.
• Preventative Maintenance: Oversee and execute hands on preventative maintenance on site infrastructure, either directly or through vendor management, including managing the permit to work system.
• Repairs & Corrective Maintenance: Perform and manage repairs and corrective maintenance on critical equipment to maintain uninterrupted service.
• Planned Maintenance: Prepare and execute planned maintenance activities to ensure the reliability of our infrastructure.
• Documentation: Ensure Sunbird is up to date to provide a single source of truth of facility/equipment. Ensure CRQ/Incidents/WOs/Tasks/DRM are created/updated/maintained in a timely fashion.
• Incident Response: Assist in responding to on-site incidents and take initiative in handling incidents.
• Change requests/Work Orders/Tasks & Installations: Complete work requests and circuit installations efficiently.
• Infrastructure Projects: Participate actively in ongoing infrastructure projects to enhance our facilities, this includes attending project meetings/drawing designs and BOM estimates.
• Hardware Inventory management: Tracking, managing, and optimizing physical IT assets. It involves documenting, monitoring, and maintaining a detailed record of these assets throughout their lifecycle, from procurement to disposal.
• Asset delivery management: Making sure inbound/outbound delivery is processed/managed/recorded in a timely fashion.
• CDN network support: Setting up new equipment, systems or software at customer sites and ensuring proper functionality. Servicing IMACD/Documentation.
• Maintain shift handover report: Ensuring information/responsibilities are transferred from the outgoing shift to the incoming shift.

Skills & Software Requirements:

AutoCAD, MS Office Suite, Intelligent Infrastructure (iPatch), Inventory Control Software (RedBeam), IT Asset Management Software (RF C0de), Environmental Monitoring Software (RF C0de), Security Surveillance Software (Genetec), Cisco OS

Note - This is a Tuesday -Saturday 11am - 7pm shift

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

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