Network Ops Engineer II

The Network Operations Engineer II, will be responsible for supporting CME’s network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer II will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.

Key Responsibilities:

• Acts as first responders, helping to organize and control incident response.
• Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
• Experience of diagnosing network and service issues, following them through to resolution.
• Experience of analyzing system and network performance using monitoring and graphical data.
• Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
• Ability to assess and prioritize faults and respond or escalate accordingly
• Day-to-day Technical Operations activities (including, but not limited to: 1st line systems monitoring; network and firewall troubleshooting; logging/chasing faults with 3rd party suppliers & Vendors; preform collaborative 3 tier network support, notification and escalations where required)
• Proactively work on our network compliance and conformance tasks
• Maintain a positive attitude and a high level of customer service at all times
• Contribute to the overall development of the operational systems and processes

Skills & Experience:

Essential:

• 36 months minimum experience in a fast paced, enterprise NOC role
• Experience maintaining a network using industry standard monitoring and support tools (Solarwinds, TSIM, NetBrain, Splunk, etc.)
• Experience with Incident & Change ticketing systems and Wiki systems (Remedy, ServiceNow, Atlassian Confluence and Jira, etc.)
• Support experience of LAN & WAN technologies:
• Routing & Switching: OSPF, BGP, TCP/IP, Layer 2 protocols
• Knowledge of firewalls and load balancing with an understanding of:
• Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
• Load Balancing: F5 LB, iRules, persistence, etc.
• VPN: IPSec and SSL
• Understanding of Wireless technologies:
• Understanding/experience with ISO and ITIL standards
• Experience Supporting or Working with Cloud Technologies
• Capable of multitasking with good time management and prioritization of workload.
• Clear communicator (both written and verbal) to facilitate efficient end user support and 3rd party/vendor escalations and management.
• Organized, detail oriented and self-motivated.

Desirable:

• Troubleshooting network faults with assistance of packet capture tools (Wireshark, TCPDump, Niksun, Netflow, etc.)
• Understanding/Support knowledge of Multicast Technologies: PIM-SM, MSDP, AnyCastRP
• Actively Supported Firewalls Products in an enterprise network (Palo Alto, Fortinet, etc.)
• Actively Supported Load balancers in an enterprise network (F5, Citrix, etc.)
• Actively supported Aruba products (Wireless, Clearpass, etc.)
• Supporting hybrid on-prem/cloud infrastructure - GCP (Preferable) / AWS / Azure
• Keen to expand and advance your knowledge in multiple network infrastructure technologies

Shift: Tuesday - Saturday 12:00PM - 8:30 PM Central

Workplace: Hybrid, 2 Days/week required in the office

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $37.93--$63.22. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.