Staff Site Reliability Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What a Staff Reliability Engineer Does at Visa?

As a Staff Site Reliability Engineering (SRE) team, you will be part of a cross-functional Operations & Infrastructure group responsible for the reliability, availability, performance, and optimization of Visa Spend Clarity for Enterprises (VSCE). You will support teams in running robust applications, lead incident resolution efforts, and drive operational excellence through automation, observability, and platform modernization.

This role is critical to Visa’s transformation as we scale our product to a broader range of issuers through cloud infrastructure and automation. You will work closely with engineering, operations, and product teams to ensure our systems are resilient, secure, and continuously improving.

Why This Role Matters

You will be part of a critical global function within the VSCE product at a time when we are modernizing our platform through cloud infrastructure and automation. This transformation enables us to scale our product to a broader range of issuers and is a key focus area within Visa Commercial Solutions with ambitious growth goals.

Our Culture

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators, and risk-takers who are helping drive economic growth in even the most remote parts of the world. We’re creatively moving the industry forward and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an individual. We're the team for you. Together, let's transform the way the world pays.

Essential Functions

• Operate and improve distributed systems and SaaS applications in production environments.
• Lead and coordinate incident response efforts, ensuring timely resolution and root cause analysis.
• Collaborate with engineering teams to enhance system reliability, uptime, and performance.
• Automate operational tasks using scripting and orchestration tools (e.g., PowerShell).
• Support and configure middleware, load balancers, and Web Application Firewalls.
• Drive strategic initiatives such as cloud migration and platform modernization.
• Apply AWS cloud expertise to solve infrastructure problems and scalability challenges.
• Monitor and manage enterprise systems using observability and alerting tools.
• Participate in a 24/7/365 On Call rotation, including shift and weekend support as needed.
• Contribute to internal platform development with a product-led mindset.
• Ensure secure and compliant software delivery in regulated environments.
• Support geographically dispersed systems across multiple time zones.
• Provide support and documentation for task handoffs and transitions.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience with transactional systems (e.g., banking, finance, telecommunications).
• Proficiency in Microsoft stack (Windows Server, IIS, MS SQL Server).
• Familiarity with middleware technologies (e.g., MQ, Active Directory, Session State).
• Advanced experience with AWS cloud services, including designing and troubleshooting scalable, resilient infrastructure.
• Knowledge of certificate management and secure system design (basic to intermediate level).
• Strong troubleshooting, performance tuning, and capacity planning skills.
• Exposure to PCI and other audit/control frameworks.
• Experience with enterprise monitoring and orchestration tools.
• Ability to work across time zones and with geographically dispersed teams.
• Excellent communication, collaboration, and stakeholder management skills.
• Self-motivated, adaptable, and committed to continuous learning and growth.
• Experience leading initiatives and influencing across teams.
• Customer-oriented mindset for both internal and external clients.
• Committed to continuous learning and growth, with the ability to adapt quickly to evolving challenges and technologies.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

**U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.