Student (SaaS Technical Support)

Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Principle duties and essential functions:

The members of SaaS Technical Support Services team are characterized by broad technical knowledge about all Adtran products and technologies as well as by close relationships with Adtran customers and very good understanding of their networks.

TSS team members respond to technical issues reported by customers from all around the world, then cooperate with the customer reviewing logs, verifying performance monitoring data, validating configuration, replicating the behavior in locally available laboratory, taking advantage of a wide range of diagnostic methods with the aid of a product knowledge base and both own and colleagues experience.

The primary responsibility of the SaaS Technical Support Services Student will be:

• Supporting senior colleagues with lab setup and management
• Maintenance of local servers
• Taking part in lab inventory and HW rotation to main warehouse
• Working on improvements and automation
• Handling of simple technical cases with customers

Knowledge, skills and experience required:

• Student of technical university with a Telecommunications and related profile
• Fluent written and spoken English
• Ability to work at least 30 hours per week
• Desire and ability to gain new knowledge, experience in teamwork and interactions with external clients

Compensation & Benefits:

• Long-term paid internship - 6,000PLN for full-time internship
• Opportunities for personal development and building career path inside Adtran
• Specialized training program – gaining knowledge about following products and technologies: AWS and its services; SaaS monitoring solutions (Datadog, New Relic, Grafana, Prometheus, OpenTelemetry); IDP services (Okta, Cognito, Azure); Scripting (Python, typescript, Bash); Infrastructure as Code / Configuration Management solutions (Terraform, Puppet, Ansible, Chef, Cloudformation, CDK); L2/L3 (switching & routing)
• Flexible working hours
• Strong team-oriented and friendly work culture
• Multisport Card and English lessons during working hours
• Paid employee referral program
• Table tennis, darts, and PlayStation on site
• Access to various sports activities and events