Tech Manager, Professional Services, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? 

The role of a Tech Manager is to ensure the consistent and successful delivery of software product that meets functional and technical quality objectives. The Manager accomplishes this by employing their project management skills, understanding of technology and software engineering, and people leadership. Additionally, the Tech Manager is responsible for hiring and maintaining a highly skilled and performing team of software engineering professionals and ensuring their needs for technical challenges, skill growth, and overall career development are met. 

How will you make an impact?  

NICE is looking for an experienced, creative and highly motivated Technical manager, who has good experience in products, strong organization skills, with both customer facing and internal Stake holders, to join the Actimize, Professional Services, as Manager of Managed Services. The role requires working closely with global teams across the entire organization to deliver Post product enhancement , Service request & custom development to our customers.

Division:  Actimize, Professional Services, Managed Services

• Responsible for custom developments delivery across regions, for Actimize deployed customers.
• Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins & Project profitability.
• Handles customer escalation and provides corrective actions plan
• Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time & under budget completion of post deployment Custom development & Service request to client expectations.
• Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization
• Identify project priority conflicts and report any issues affecting overall project delivery
• Coordinate with various groups in Actimize across locations to ensure success of the Program
• Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
• Communicate program status to stake holders and executives
• Plan for project contingencies and anticipate variations that may affect resources, successful implementation
• Follow the company Code of Ethics ,procedures at all times.

Have you got what it takes?  

• Bachelor’s Degree in Computer Science or related field or equivalent work experience required
• 11 to 17 years experience in technical program management in Banking and financial world.
• Excellent customer service and people skills
• Experience with Onsite and offshore delivery model is must
• Excellent problem solving skills
• Ability to meet deadlines
• Effectively communicate with interpersonal skills
• Ability to manage multiple projects at one time
• Ability to work with and to interpret technical information to non-technical individuals
• Experience working with Waterfall/Agile methodologies

You will have an advantage if you also have:

• Actimize Implementation knowledge
• Experience in Financial Crime & Compliance field
• Cloud SAAS or Software as a service (SAAS) experience
• Experience managing large projects
• Experience managing customer facing

 What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 5109
Reporting into: Group Manager
Role Type: Manager

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.