Technical Consultant (WMS)

What you'll do:

• Be able to understand customer issues and take appropriate actions to resolve the same
• Own and resolve all cases for global customers, adhering to defined SLA’s
• Document learnings and create knowledge articles for repeated cases
• Replicate and maintain customer environments 
• Maintain knowledge of customer solution and customization
• Create and Present webinars for customers
• Participate in SIG forums and share expertise with customers
• Maintain sense of urgency and swiftness with all customer interactions
• Act as Technical/Functional POC for all cases
• Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution
• Utilize instant messenger and other tools to collaborate globally
• Ability to work in shifts and be flexible with the timings
• Meet organization and team level goals
• Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
• Interact with internal and external stakeholders and reports to management
• Identify areas of improvement and scope of automation on routine tasks or activities
• Undertake KT for customer transitions, validate transition checklist
• Help in meeting team level goals and be a team player
• Improve Customer Satisfaction through departmental metrics
• Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
• Identify areas of improvement and scope of automation on routine tasks or activities

To be successful in the role, you'll need:

• Understanding of Warehouse Management domain.
• Understanding how WMS integrates with other systems like TMS etc.
• Any industry specific experience is a big plus.
• Conceptual knowledge on listed areas of functionalities in WMS – Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports etc.
• Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS
• Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.
• Excellent communication, Inter-personal, Analytical and Problem-solving skills
• Excellent organization and project documentation skills
• Meticulous planning with attention to detail and multi-tasking skills
• Has background in Technical Support of enterprise applications or Development experience.
• And demonstrated track record of supporting Tier 1 and Tier 2 companies (Manufacturing/Retail/3PL)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.