Technical Product Management - Senior Product Manager - Telco
Job Summary
Job Description
Paytm is seeking a Technical Product Manager, Senior Product Manager for its Telco team. The role involves defining and owning the product roadmap for key areas of the ecommerce experience, including checkout, personalization, search, and mobile. The candidate will collaborate with cross-functional teams to deliver high-quality features, utilize data and user feedback for prioritization and UX improvement, and partner with engineering for scalable solutions. Responsibilities include developing business cases, measuring success via KPIs and OKRs, championing the customer's voice, mentoring junior PMs, and staying updated on industry trends. Experience with Gen AI-powered audio and video call solutions, IVR, outbound dialers, SIP, and network layer integration is desired.
Must have:
- Define and own product roadmap
- Collaborate with cross-functional teams
- Use data for feature prioritization
- Partner with engineering
- Develop business cases and OKRs
- Champion customer voice
- Mentor junior PMs
- Keep up with industry trends
- 5+ years of product management experience
- Experience with communication solutions
Good to have:
- Experience in the ecommerce sector
- Proven experience with Ecommerce-related products
- Familiarity with IVR, Outbound dialler, SIP, Network layer integration
Perks:
- Collaborative output-driven program
- Increase cross-sell opportunities
- Solid 360 feedback
- Respect from peers and manager
- Opportunity to create wealth
2 skills required
Job Details
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.
About Telco Team:
Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s.
Our Key Offerings are divided into 5 broad categories as follows:
• Entertainment
• Digital Platforms
• CVM Solutions
• Enterprise Services
• Financial Platforms
One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more.
About the role:
Paytm is looking for a dynamic and results-driven Product Manager with 3+ years of experience to join our innovative team. You will have the opportunity to work on cutting-edge, Gen AI-powered audio and video call solutions, while playing a key role in shaping our telco product suite, including IVR, outbound dialers, SIP, and network layer integration.
Key Responsibilities:
•Define and own the product roadmap for key areas of the ecommerce experience (e.g., checkout, personalization, search, mobile, etc.).
•Collaborate with cross-functional teams to ship high-quality features on time.
•Keep up with industry trends and competitor strategies to inform product decisions.
Qualifications
• 5+ years of product management experience, ideally within the ecommerce sector.
• Proven experience working with Ecommerce-related products.
• Passion for new technologies and familiarity with communication solutions like IVR, Outbound dialler, SIP, Network layer integration etc.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and the ability to work with both technical and non-technical stakeholders.
Why join us?
· A collaborative output driven program that brings cohesiveness across businesses through technology
· Improve the average revenue per use by increasing the cross-sell opportunities
· A solid 360 feedback from your peer teams on your support of their goals
· Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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