Technical Program Manager – Human Engineering
Job Summary
Job Description
Apple is seeking a world-class Technical Program Manager for their Human Engineering Software team. This role involves developing web-based tools and applications to empower Apple engineers and researchers. You will manage sensitive health data securely, ensuring high standards of availability, scalability, and compliance. Responsibilities include providing end-to-end technical support for study teams, managing infrastructure, ensuring system uptime, and driving continuous improvements. You will act as a liaison between technical and non-technical departments, gather and synthesize technical requirements, manage device setups and security protocols, and facilitate cross-functional collaboration. The role emphasizes problem-solving and effective communication of technical concepts.
Must have:
- Manage sensitive health data securely
- Provide end-to-end technical support
- Manage infrastructure (physical and virtual)
- Ensure system uptime
- Drive continuous improvements
- Act as a technical liaison
- Gather and synthesize technical requirements
- Setup and configure devices (MacBooks)
- Implement basic network security measures
- Communicate technical concepts to non-technical audiences
- Facilitate cross-functional collaboration
- Resolve technical and communication challenges
2 skills required
Job Details
At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Imagine what you could do here. Bring passion and dedication to your job and there’s no telling what you could accomplish. We are a team of software engineers developing web-based tools and applications for Apple teams. Our work empowers Apple engineers and researchers to build the products that inspire and delight millions every day. Dynamic, inspiring people and innovative technologies are the norm here. We want you to join our team if you are a resourceful engineer with the desire to research and develop solutions that do not yet exist. Ideal candidates are comfortable breaking down problems and proposing multiple solutions. They strive for excellence but can balance progress and perfection. Working with us, you will become part of a hands-on development team that furthers engineering perfection, creativity, and innovation.
The Human Engineering Software team works closely with many teams around the company to build powerful multi-platform tools, with a particular focus on user studies for new products.
We are looking for a world-class Technical Program Manager who is passionate about operational excellence through automation and engineering processes.
In this role, you will ensure seamless integration of development and operations while managing
sensitive health data securely and efficiently , adhering to the highest standards of availability, scalability, and compliance.
You will provide end-to-end technical support for study teams, manage infrastructure (physical and virtual), ensure system uptime, and drive continuous improvements.
Responsibilities:
Technical Liaison: Act as the primary point of contact between technical teams (e.g., engineering, security, product) and non-technical departments (e.g., user research, executive leadership).
Requirements Gathering and Synthesis: Elicit, analyze, and document technical requirements from various stakeholders, translating them into clear and concise specifications for technical teams.
Device Management: Setup devices (including MacBooks), configuring access to systems and applications, and ensuring adherence to security protocols.
Network and Security Administration: Implement and maintain basic network security measures, including configuring firewalls and VPNs, managing user access controls, and promoting security best practices.
Communication and Collaboration: Communicate technical concepts effectively to non-technical audiences through presentations, documentation, and one-on-one interactions. Facilitate cross-functional collaboration and build strong relationships with stakeholders at all levels.
Problem Solving and Conflict Resolution: Proactively identify and resolve technical and communication challenges. Demonstrate tact and diplomacy when dealing with difficult situations or individuals.
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