Customer Focus Linux Internals Software Engineer (Cortex XDR)

Your Career

We are looking for a Linux Internals Software Engineer for our Tel Aviv R&D center. In this unique role, you will be a key part of our engineering team, with a primary focus on providing expert-level development for our customer issues. You'll use your deep knowledge of Linux internals to diagnose, troubleshoot, and resolve critical problems, directly impacting our customers' success while also contributing to the development of our revolutionary endpoint security product.

More information about Cortex XDR product can be found here.

Your Impact

• Act as a technical expert and the primary point of contact for complex, customer-reported issues.
• Utilize your extensive knowledge of Linux internals to debug and root-cause critical issues, including user-space and kernel-mode components.
• Collaborate directly with support to understand their environments and reproduce problems, ensuring a positive and effective support experience.
• Lead resolution in coordination with other development and QA teams
• Contribute to the development of internal tooling, and automation scripts, to improve the efficiency and quality of our customer support.
• Be part a team that values SW development best practices and high standards

Your Experience

• Knowledge of Linux internals, including system calls, process management, and memory management.
• Very strong system-programming skills in C / C++.
• At least 3 years of hands-on experience in Linux system-level debugging and programming.
• Proven expertise in using debugging tools on various Linux platforms.
• Experience with multi-threaded application development and troubleshooting.
• Excellent written and verbal communication skills, with a proven ability to interact directly with customers in a professional and empathetic manner.
• Bachelor's degree or equivalent military experience required.

Preferred

• Familiarity with multiple Linux distributions (RHEL, Ubuntu, etc) - a significant advantage for debugging customer environments.
• Experience with containers, Docker, k8s, and/or Linux namespaces - an advantage.
• Experience with software security and/or Linux Security modules (SELinux, AppArmor, etc) - an advantage.
• Linux kernel programming experience - an advantage.
• Self-motivated with a passion for problem-solving and a customer-first mindset.
• Experience reviewing colleagues' code and providing constructive feedback.
• Ability to work both independently and as part of a team, thriving in a fast-paced, customer-focused environment.

The Team

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that dedicatedly address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

#LI-1234

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.