Technical Solutions Engineer, Cloud Databases (English, Mandarin)

Minimum qualifications:

• Bachelor’s degree in Computer Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  
• 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
  
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
  
• Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing.
  
• Ability to communicate in English and Chinese Mandarin fluently, to interact with different regional customers and stakeholders.
  

Preferred qualifications:

• Experience in technical consulting on database design and architecture supporting large enterprise customers with high Service-level Objective (SLO) and Service-level Agreement (SLA) requirements.
  
• Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
  
• Experience working with distributed applications or micro-services in a cloud-based environment (e.g., Docker, Kubernetes).
  
• Experience working in a dynamic organization with extensive cross-collaboration across functions.
  
• Experience with cloud based storage, developer tools, core data structures, and related concepts.
  
• Excellent troubleshooting, attention to detail, and verbal/written communication skills.