Technical Support Specialist/テクニカルサポートスペシャリスト(Evergreen)

4 Months ago • All levels

Job Summary

Job Description

Support Autodesk customers using AutoCAD, Fusion360, BIM360, and other products. Analyze problems, create FAQs, and escalate issues to development. Troubleshoot installations and license issues. Strong communication and technical skills are required.
Must have:
  • Autodesk product support
  • Troubleshooting experience
  • Technical communication
  • Team collaboration
Good to have:
  • Linux knowledge
  • Cloud knowledge
  • Installation support
  • License authentication
Perks:
  • Training opportunities
  • Global team

Job Details

Job Requisition ID #

21WD52649

This is NOT an open position. Please submit your CV here for future consideration.

ポジション概略

技術的かつ専門性の高い支援チームと、効率よく利用できるように支援する2つのチームでお客様をサポート!

具体的な仕事内容

技術サポートスペシャリスト

  • 問い合わせ対応の調査、確認、および管理 (チャット・電話・メールでの対応がメインになります)
  • 再発を防ぐための問題分析
  • 技術的なFAQの作成および公開
  • 必要に応じて開発部署へのエスカレーション
  • インストールやライセンス認証のトラブル処理、サーバの導入や運用面での技術サポート(Windows上のサポートがメインですが、Linuxを知っていれば尚可)


大手お客様担当の利用促進サポートスペシャリスト

  • いただいたお問い合わせ全体の把握と重要なお問い合わせがスムーズに対応されるように交通整理をおこないます。
  • お問い合わせ内容やエラーの傾向を分析し、お客様やアカウントチームに様々な改善のための技術的な提案を行います。

チーム組織構成

チームの先輩からのトレーニングやオンラインコースを利用して、技術や経験を高めていくことができる環境です。オートデスクソリューションの専門家として、ものづくりに携わるお客様へサポートしてください。

グローバルプロダクトサポートチーム

対象となる方

オートデスクの製品や関連分野の同等製品のサポート経験のある方

【下記いずれかの製品をサポートができる方】

  • AutoCAD、Fusion360、BIM360、ACC (Autodesk Construction Cloud) 、ShotGrid (旧Shotgun)、Revit、Civil3D、Infraworks、
  • インストールやライセンス認証トラブル対応の経験


望ましいスキル

  • PC、ネットワーク・システムセキュリティ、クラウドの知識
  • チームで協力しながら業務を進めることができるスキル
  • 口頭および書面によるコミュニケーション能力
  • 基本的な英語の読解スキル
  • インシデント管理またはカスタマーサービスの経験
  • 自発的に行動できる方

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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About The Company

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.

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