Temporary Level 1 IT Technician

Role: IT Technician (Level 1) 

Location: New York - (4 days in office 9 - 5)

Hours: Max of 32 Hours a Week

THE OPPORTUNITY

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

MAIN JOB RESPONSIBILITIES 

• Provide onsite 1st line IT support for the New York office including, but not limited too:
• WiFi connectivity issues
• Conference Room maintenance
• Printer Support
• Password Issues and Assisting with 2FA
• Provide remote 1st line IT support for the US/LATAM region via ticketing system and other communication platforms, including but not limited to:
• WiFi connectivity issues
• Conference Room maintenance
• Printer Support
• Password Issues and Assisting with 2FA
• Onboarding of new employees in our US and LATAM regions, including but not limited to:
•  Hardware Provisioning
• Account Creation and onboarding sessions
• Support local IT team with any events 
• Assisting with software deployment, security updates and patches
• Managing MiQ assets via our Asset Management Solution
• Administering devices via our MDM solution

REQUIRED EXPERIENCE

• Minimum 1 years experience in technical support role
• Experience working with MDM and Anti-virus solutions 
• Experience working with SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
• Experience working with both Windows and MacOS
• Knowledge of workplace communication technologies

REQUIRED SKILLS

• Ability to work in an agile environment
• Excellent verbal and written communication skills
• Strives for efficiency and effectiveness
• Alignment with MiQ's core values/culture
• A can do' attitude to provide energy, drive and enthusiasm
• Stays curious - demonstrates they can learn from anyone, acknowledges weaknesses and is open to growth

WHAT WE VALUE IN OUR PEOPLE

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We hold each other accountable. We win and lose as a team

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

 At MiQ, we don’t just accept the differences of our people; it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace. We are focused on diversity and inclusion so that all employees feel a sense of belonging to help them thrive throughout their careers at MiQ.

Pay Transparency 

For individuals assigned and/or hired to work in New York City, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current compensation range for this position is $28/HR - $32/HR. This range may vary for positions outside of New York City as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.