Top Seller Customer Support

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position Summary

• Commercial Teammate (MSO Reactive) supports Greater China large merchants, high value/potential sellers with their day to day operational issues by phone, email and/or chat
• Working with the relevant key stakeholders (e.g. BU, Trust team) closely to help sellers’ business growth, providing a timely resolution。
• Maintaining a strong partnership with the account management group.
• You will be the primary point of contact for Greater China customers and proactively communicate or respond to customers in Mandarin/English inquiries via email, phone and/or chat in an efficient and effective manner.

Position Qualifications

• Bachelor degree and above.
• 2-3 years of experience within customer service, e-commerce or equivalent
• Fluent Mandarin and English when required to interact with sellers in their local language (written and spoken)
• Ability to read Cantonese when required to review ebay HK webpage.
• Excellent verbal, written and interpersonal communications skills
• Proficient in office tools
• Strong team player who thrives working in team environment

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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