Transportation Solutions Program Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with. 

Position Summary 

Reporting to the Head of Transportation Solutions, you will lead strategic execution of transportation solutions for buyers and sellers on eBay’s marketplace. Working closely with eBay category management, selling experience, carrier management, product development, and marketing teams to identify critical customer needs regarding transportation solutions while selling and shopping, and partnering across those cross functional internal teams including legal, finance, product development and product management to champion those changes.  

What you will do 

• Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.  

• Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful enhancements, and advocate and shepherd those changes into production. 

• Be the voice of the customer and build cases to improve the program then drive them to implementation. 

• Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions. 

Skills and Experience 

You Are: 

• Customer centric – passionate about advocating for customers 

• Highly flexible – able to switch gears and accept rapid change in priorities 

• Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers 

• Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change 

• Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams 

• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others 

• Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.  

• Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.  

• Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.  

• Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.  

• Act as the central point of contact for all program-related matters within the shipping experience transformation.  

• Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.  

• Work with internal customers to prioritize shipping enhancements and drive innovative solutions.  

• Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.  
   

What you’ll need: 

• Experience and success working in program management and/or online commerce 

• Strong analytical skills with experience in ability to use research to make data-driven decisions. 

• A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller. 

• Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities. 

• eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.