Veterinary Practice Manager

22 Hours ago • 1 Years +

Job Summary

Job Description

North Reading Veterinary Clinic, a full-service small animal hospital in North Reading, Massachusetts, is seeking a Veterinary Practice Manager. This role involves coordinating and managing all office administration procedures, including ordering, inventory management, scheduling, conflict resolution among staff, and staff training. The manager will also handle client inquiries regarding clinic policies, appointments, and treatment costs, ensuring the practice operates efficiently. Key responsibilities include making recommendations for staffing, conducting on-the-job training, recruiting and onboarding staff, marketing the hospital, resolving employee complaints, and maintaining effective communication. The role requires knowledge of patient record procedures, veterinary terminology, and strong client service, leadership, communication, and organizational skills. The manager will also oversee inventory control, manage hospital policies, and ensure accurate payroll processing.
Must have:
  • Manage office administration
  • Order and inventory management
  • Coordinate schedules
  • Resolve staff conflicts
  • Train staff members
  • Answer pet owner questions
  • Strong client service skills
  • Prepare employee schedules
  • Manage office staff
  • Strong leadership skills
  • Strong communication skills
  • Strong motivation skills
  • Ability to direct and guide individuals
  • Knowledge of English language
  • Unbiased judgment in management
  • Answer calls professionally
  • Establish inventory control
  • Manage hospital policies
  • Ensure accurate payroll
Good to have:
  • Experienced or Certified Veterinary Practice Manager
  • Minimum 1-year management experience
  • 3+ years veterinary experience
  • Knowledgeable in veterinary medicine terminology
  • Knowledgeable in running a veterinary hospital
  • Compassionate
  • Calm demeanor
  • Team player
  • Multitasker
  • Highly organized
  • Computer skills
  • Self-starter
  • Desire to advance knowledge
  • Open availability
  • Flexibility to change hours
Perks:
  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance
  • Tuition Assistance Program
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program
  • Additional Benefits May Also Be Available (Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses)

Job Details

Company Description

North Reading Veterinary Clinic is an established, full-service, small animal hospital located in North Reading, Massachusetts. We see dogs and cats Mondays through Saturdays. Our staff provides services such as comprehensive medical care, digital radiography, routine and orthopedic surgical care, dental prophylaxis with radiography, mass removals, ultrasounds, in-house lab work/diagnostics, and more. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education.  

Located off the Ipswich River, just outside of Boston, North Reading, Massachusetts has a lot to offer visitors and residents alike. Ipswich River Park is a stunning 49-acre site including a conservation area, restored wetlands, walking paths, sports fields and courts, playgrounds, and more. The city is known for being one of the best places to live in Massachusetts and has highly rated schools. Our proximity to Boston allows residents to enjoy everything new and old, including historical landmarks, fine dining, theatres, breweries and more. Outdoor enthusiasts enjoy whale watching, boating, fishing, hiking and more! There's so much to do, we're sure you'll want to stay! 

To learn more about us, click here!

 

Job Description

We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

  • Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
  • Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
  • Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
  • Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
  • Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
  • Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
  • Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
  • Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
  • Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
  • Ensuring that pet owners' complaints are promptly addressed and resolved.
  • Strong client service skills.
  • Preparing employee work schedules and managing the office staff.
  • Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
  • Answering telephone calls in a polite and professional manner.
  • Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
  • Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
  • Ensure payroll is completed and submitted accurately and in a timely manner.
  • Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
  • Promptly notifying the appropriate veterinary staff of emergency cases.
  • Interviewing suitable office staff candidates and providing training to office employees as needed.
  • Perform other duties as assigned

Qualifications

Qualifications:

  • Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
  • Saturday rotation is required
  • knowledgeable in veterinary medicine terminology and how to run a veterinary hospital 
  • Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset
  • Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
  • Employee Assistance Program 
  • Paid Vacation and Sick Time for ALL Employees 
  • Paid Bereavement Program 
  • Paid Parental Leave Program  
  • Competitive Compensation  
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program 
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster 
  • Career Development Opportunities 
  • Referral Bonus Program for most positions! 
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
  • *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/

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About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


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