Veterinary Practice Manager

22 Hours ago • 1-3 Years

Job Summary

Job Description

Groves Veterinary Hospital is seeking a courteous and efficient Veterinary Practice Manager to oversee all office administration procedures. Responsibilities include managing inventory, coordinating schedules, resolving staff conflicts, training employees, and ensuring the practice operates efficiently. The role involves answering client questions regarding clinic policies, appointment availability, and treatment costs. The ideal candidate should be patient, detail-oriented, and adept at multitasking, with strong communication, organizational, and customer service skills to effectively manage pet owners and veterinary staff. The manager will also handle recruitment, onboarding, staff development, and marketing for the hospital, ensuring compliance with hospital policies and procedures.
Must have:
  • 1+ year management experience or 3+ years veterinary experience
  • Knowledge of veterinary terminology
  • Compassionate, calm, team player
  • Multi-tasker and strong communicator
  • Highly organized and computer literate
  • Self-starter with a desire to advance skills
  • Open availability and flexible hours
Good to have:
  • Ability to recruit, hire, and onboard staff
  • Experience with staff performance management
  • Skill in patient record management
  • Knowledge of inventory control systems
  • Experience with DEA/Controlled Substances and OSHA
  • Ability to manage payroll accurately
  • Strong vendor relationship management skills
Perks:
  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance
  • Tuition Assistance Program
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program
  • Additional Benefits May Also Be Available (e.g., Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses)

Job Details

Company Description

When you truly love a pet, they’re more than just an animal — they’re family. Every laugh, every tail wag, every memory created with them is priceless. At Groves Veterinary Hospital, we understand that bond deeply. It’s why we’ve devoted our lives to building something extraordinary: a hospital where compassionate care meets gold-standard medicine.

Groves is not just a veterinary clinic — it’s a calling. A place where every pet and every person who walks through our doors is treated like family. Where standards aren’t just met — they’re raised. Where innovation and empathy go hand in hand. From routine wellness to emergency care, our systems mirror the precision and excellence of cutting-edge human hospitals.

Our team? Hand-selected for their skill, heart, and dedication. These are the people you want caring for your beloved companion — people who don’t just work in veterinary medicine, but live for it. And our reputation speaks for itself: we’ve been chosen twice by the University of Florida to mentor future veterinary leaders through their prestigious Practice Management Clerkship Program.

We promise every client the same thing: that we will always strive to raise the bar in veterinary medicine. Because your pet means the world to you — and that means the world to us.

To learn more about us visit: Groves Veterinary Hospital 

Job Description

We’re looking for:

A courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

  • Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
  • Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
  • Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
  • Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
  • Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
  • Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
  • Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
  • Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
  • Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
  • Ensuring that pet owners' complaints are promptly addressed and resolved.
  • Strong client service skills.
  • Preparing employee work schedules and managing the office staff.
  • Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
  • Answering telephone calls in a polite and professional manner.
  • Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
  • Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
  • Ensure payroll is completed and submitted accurately and in a timely manner.
  • Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
  • Promptly notifying the appropriate veterinary staff of emergency cases.
  • Interviewing suitable office staff candidates and providing training to office employees as needed.
  • Perform other duties as assigned

Qualifications

Qualifications:

  • Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred
  • knowledgeable in veterinary medicine terminology and how to run a veterinary hospital 
  • Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset
  • Open availability with flexibility to change hours based on hospital’s needs

Additional Information

We offer our staff:

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
  • Employee Assistance Program 
  • Paid Vacation and Sick Time for ALL Employees 
  • Paid Bereavement Program 
  • Paid Parental Leave Program  
  • Competitive Compensation  
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program 
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster 
  • Career Development Opportunities 
  • Referral Bonus Program for most positions! 
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
  • *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/

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About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


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