IAM Service Coordinator

Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 13 entities across 6 countries that are unified by the Arηs Group, with more than 1750 consultants.

This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

Established in 2016, the Greek entity Arηs Developments Hellas aims to extend Arηs Group activities dedicated to the European market providing high-quality services in Software Development, covering the entire application development lifecycle: starting with user requirements, business process redesign and specifications, to continue with development, testing and application maintenance.

• Coordinates and reports on the fulfillment of agreed KPIs and SLA targets within the IAM area.
• Manages contracts related to hardware, software, and IAM third-party consultancy services.
• Act as the point of contact between business units, IT teams, and security teams to address IAM-related issues.
• Coordinates changes to IAM services and workflows across the organization
• Oversee the creation, maintenance, and deactivation of user accounts in line with company policies.
• Collaborate with system owners to establish role-based access controls (RBAC) that align with business requirements
• Cooperates with the IAM project management team to ensure smooth delivery and implementation of IAM solutions.
• Manage IAM-related escalations and resolve issues in coordination with security teams. Identify areas for improvement in service delivery and recommend solutions to optimize performance.
• Develop and maintain documentation for IAM processes, policies, and tools. Provide training and guidance to users and team members on access management procedures and security best practices.
• Participate in the development and implementation of IAM security protocols and disaster recovery plans.
• Performs other duties as assigned by the IAM Service Management Team Leader

Mandatory:

• Bachelor's degree plus 6 years of relative experience.
• Minimum 4 years of experience in IAM service management.
• Managing IAM service delivery and operations (Incident Management, Request Fulfilment)
• Setting KPIs, monitoring, and reporting support and performance levels.
• Practical service management experience (IAM-specific).
• Reports writing experience.
• Managing and controlling SLAs and agreed thresholds in IAM.
• Works unassisted and guides junior staff.
• Experience in writing specifications, concept documents, user and technical documentation, communicating IAM requirements with stakeholders.
• The candidate should possess service-oriented attitude, well developed interpersonal skills, ability to work under pressure and on multiple tasks.
• The candidate should have sense of initiative and responsibility for the assigned areas of work, accuracy and attention to details.
• Very good command of English equal to C1  level according to CERF.

Desirable:

• Project management experience.
• Experience in designing and implementing IAM workflows.
• Thorough knowledge of ITIL framework.
• Strong working knowledge of SailPoint IdentityIQ (IIQ) and/or IdentityNow.