CRM Platform Manager – Senior

undefined ago • 1 Years + • Account Management

Job Summary

Job Description

We are seeking a CRM Platform Manager to lead the development of our HubSpot CRM system and derive actionable insights from client data. This hybrid role combines system configuration and support with proactive data analysis. You will be crucial in making the CRM a central tool for decision-making and client management across various teams, ensuring data consistency and accuracy while identifying trends and opportunities.
Must have:
  • Receive and prioritise requests from business stakeholders.
  • Configure CRM elements and workflows.
  • Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy.
  • Provide user support, consult teams on CRM capabilities.
  • Maintain documentation and internal knowledge base.
  • Monitor completeness and consistency of client records.
  • Detect and eliminate duplicates or contradictory data.
  • Suggest improvements to data structure and logic.
  • Build client segments and reports.
  • Generate regular exports with interpretation for BizDev, Marketing, and Product teams.
  • Identify trends, anomalies, and missed opportunities.
  • Set up and maintain dashboards in CRM and BI tools.
  • Automate recurring reports.
Perks:
  • Full-time remote work opportunities and flexible working hours.
  • Private insurance.
  • Additional 1 Day Off per calendar year.
  • Sports program compensation.
  • Comprehensive Mental Health Programme.
  • Free online English lessons with a native speaker.
  • Generous referral program.
  • Training, internal workshops, and participation in international professional conferences and corporate events.

Job Details

Overview:

We are looking for a CRM Platform Manager to drive the development of our CRM system – Hubspot – and generate actionable insights from client data. This is a hybrid role that combines system configuration and support with proactive data analysis

About Product:

SOFTSWISS Game Aggregator

A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Purpose of the role:

You will play a key part in ensuring the CRM becomes a central tool for decision-making and client management across teams

Key responsibilities:

CRM Operations & Support

  • Receive and prioritise requests from business stakeholders (primarily Account Management and leadership)
  • Configure CRM elements and workflows
  • Integrate CRM with external systems (1C, Jira, Tableau), ensure data consistency and accuracy
  • Provide user support, consult teams on CRM capabilities
  • Maintain documentation and internal knowledge base

Data Quality & Management

  • Monitor completeness and consistency of client records (segments, sources, products, activity, etc.)
  • Detect and eliminate duplicates or contradictory data
  • Suggest improvements to data structure and logic

Analytics & Insights

  • Build client segments and reports
  • Generate regular exports with interpretation for BizDev, Marketing, and Product teams
  • Identify trends, anomalies, and missed opportunities (e.g., underused segments, upsell/cross-sell cases). Proactively highlight insights for decision-making
  • Set up and maintain dashboards in CRM and BI tools
  • Automate recurring reports (e.g., monthly KPIs, client churn, new client activity)

Requirements:

  • Experience with HubSpot (setup, automation, user support) at least 1 year
  • Strong data literacy: report building, validation, filtering, interpretation
  • Experience working with BI tools (Tableau, Power BI, or similar)
  • Understanding of APIs and system integrations
  • Ability to translate business needs into technical requirements
  • Excellent communication skills and a service-oriented mindset
  • Proactive, structured, and detail-focused approach

Our Benefits:

  • Full-time remote work opportunities and flexible working hours
  • Private insurance
  • Additional 1 Day Off per calendar year
  • Sports program compensation
  • Comprehensive Mental Health Programme
  • Free online English lessons with a native speaker
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Warsaw, Masovian Voivodeship, Poland

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Account Management Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Warsaw, Masovian Voivodeship, Poland (Remote)

Warsaw, Masovian Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

Poznań, Greater Poland Voivodeship, Poland (Remote)

Tbilisi, Tbilisi, Georgia (On-Site)

Tbilisi, Tbilisi, Georgia (On-Site)

Tbilisi, Tbilisi, Georgia (Remote)

View All Jobs

Get notified when new jobs are added by SoftSwiss

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug