Job Description
- English proficiency (B2 or higher)
- Execute strategies to retain players, increase engagement, and reduce churn.
- Tailor retention efforts to various player segments, focusing on maximizing lifetime value (LTV).
- Monitor and analyse player activity and behaviour through data analytics tools.
- Plan and execute targeted marketing campaigns (email, SMS, in-game messages).
- Track the performance of campaigns and adjust based on results.
- Track retention KPIs such as churn rates, player LTV, and active user metrics.
- Generate regular reports on retention efforts, providing insights and recommendations for optimization.
- Handle Player Feedback and Complaints.
- Segment and Target Players.
- Strong understanding of customer engagement principles.
- Analytical skills.
- Excellent communication and teamwork abilities.
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
SOFTSWISS continues to expand the team and is looking for a Retention Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.
Overview:
SOFTSWISS continues to expand the team and is looking for a Retention Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.
Key responsibilities:
- Execute strategies to retain players, increase engagement, and reduce churn
- Tailor retention efforts to various player segments, focusing on maximizing lifetime value (LTV)
- Monitor and analyse player activity and behaviour through data analytics tools. Ensure personalized rewards and bonuses are aligned with player preferences
- Plan and execute targeted marketing campaigns (email, SMS, in-game messages) aimed at reactivating dormant players and keeping active players engaged
- Track the performance of campaigns and adjust based on results
- Track retention KPIs such as churn rates, player LTV, and active user metrics
- Generate regular reports on retention efforts, providing insights and recommendations for optimization
- Handle Player Feedback and Complaints
- Segment and Target Players.
Requirements:
- Strong understanding of customer engagement principles
- Analytical skills and responsibility
- Excellent communication and teamwork abilities
- English proficiency (B2 or higher is a plus).
Learn more about our hiring process here_ – what to expect, how to prepare, and what makes SOFTSWISS different.
What we offer:
- Full-time remote work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About Us:
SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our Mission:
Changing the iGaming industry through technological innovation.
Department
Dedicated Team
Role
Retention Specialist
Locations
T'bilisi, Georgia, Warszawa, Poland, Poznań, Poland
Remote status
Fully Remote
Employment type
Full-time
