Business Account Manager – Middle

SOFTSWISS is looking for an experienced Business Account Manager to build and maintain strong, long-term relationships with clients. The role involves understanding client business specifics, identifying potential issues, proposing solutions, creating development plans, and ensuring client satisfaction and growth in collaboration with the casino platform team. The ideal candidate will resolve ongoing issues and track key project metrics.

Must Have

• Establish and nurture strong long-term relationships with clients and key people on client’s side
• Understand client business specifics and how it operates
• Identify the potential issues and problems client business is facing to propose solutions to solve them
• Create client’s development plan and strategy
• Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key projects metrics
• English B2
• Russian B2
• Strong communication, negotiation and team collaboration skills
• Strong knowledge of IT industry and how the major processes function
• 2+ years in account management and/or customer success management
• Previous experience with creating and implementing strong relationships with clients

Perks & Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager.

We need a true, experienced and accomplished professional who shares our culture and values

About Product:

iGaming Platform:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role:

You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.

Key responsibilities:

• Establish and nurture strong long-term relationships with clients and key people on client’s side
• Understand client business specifics and how it operates
• In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them
• Create client’s development plan and strategy
• Be responsible for the general client satisfaction and growth in close collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key projects metrics

Required Experience:

• English B2
• Russian B2
• Strong communication, negotiation and team collaboration skills
• Strong knowledge of IT industry and how the major processes function
• 2+ years in account management and/or customer success management
• Previous experience with creating and implementing strong relationships with clients

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Department

Casino Platform

Role

Business Account Manager - Casino Platform

Locations

Poznań, Poland, Warszawa, Poland

Remote status

Fully Remote

Employment type

Full-time

Employment level

First /Mid-Level Officials