Spanish Voice Office Operations Representative

2 Months ago • 1-3 Years • Operations

Job Summary

Job Description

The Voice Associate is responsible for handling inbound phone calls related to TransUnion Products and Services, supporting both customers and consumers. Responsibilities include professionally managing all consumer interactions, including calls and emails, and maintaining a high level of knowledge regarding TransUnion's products, services, and processes. The associate must provide an exceptional customer experience, resolve queries, educate customers, accurately capture data, and adhere to company policies. The role requires working with QA and team leads to improve performance, achieving departmental service level agreements, and performing other duties as assigned. The position involves a 24-hour shift and working on public holidays, and the candidate must reside in a fibre-ready home in South Africa.
Must have:
  • Fluent in English and Spanish
  • 1-3 years customer service experience
  • Excellent communication skills
  • Ability to work remotely and independently
  • Computer literate
Good to have:
  • Experience in an inbound call center
  • Experience in outbound and back-office roles
  • Understanding of US credit/financial principles
Perks:
  • Flexibility of working from home
  • Investing in the best people

Job Details

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage, or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world.

Please note that this position includes a 24 Hour shift (Night shift) and Public Holidays.
It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

What You'll Bring:

Objective:

The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.
 

What We Offer

  • TransUnion believes in investing in the best people.

  • Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.

  • The flexibility of working from home.

  • Our culture encourages our people to hone current skills and build new capabilities.

What you will do:

  • Fluent in English and Spanish

  • Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.

  • Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone

  • Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available. 

  • Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.

  • Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.

  • Accurately and efficiently capture all customer/consumer details and data relevant to the call

  • Maintain a solid understanding of US credit/financial principles

  • Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames

  • Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers

  • Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.

  • Performs other duties as assigned

Impact You'll Make:

What you will bring:

  • Fluent in English and Spanish

  • Valid work permit or SA resident

  • Highest level of formal schooling for the specific region

  • 1 – 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)

  • Excellent written and interpersonal communication skills

  • Excellent listening skills and the ability to deal with irate customers regularly

  • Ability to work remotely, independently, and have a strong sense of duty.

  • A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action

  • Demonstrate attention to detail in all work completed

  • Collaborates well with others in team oriented environment

  • Proactively works to improve knowledge and adherence to company processes and procedures

  • Adapts well to change and can adjust priorities as needed

  • Displays effective time management skills

  • Highly computer literate

  • For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

    Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

TransUnion Job Title

Rep I, Consumer Operations Support

Similar Jobs

Tesla - Field Service Technician Supercharging

Tesla

Reykjavík, Reykjavíkurborg, Iceland (On-Site)
5 Months ago
London stock Exchange - Data Scientist

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Month ago
DevRev - Product Designer, Director

DevRev

(Remote)
2 Months ago
Ziff Davis - Director, Investor Relations

Ziff Davis

New York, United States (Remote)
1 Month ago
Capco - Bilingual QA Tester

Capco

Montreal, Quebec, Canada (Hybrid)
2 Months ago
Nintendo - Intern - Field Merchandising Operations

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Mercury - Strategic Operations Lead

Mercury

San Francisco, California, United States (On-Site)
2 Months ago
Bragg - Commercial Operations Manager

Bragg

Sliema, Malta (Hybrid)
2 Months ago
Thumbtack - Commercial Operations Analyst

Thumbtack

Philippines (Remote)
2 Months ago
welevel  - Operations Management Intern

welevel

Munich, Bavaria, Germany (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoTo Group - Strategic Risk Senior Associate

GoTo Group

Jakarta, Indonesia (On-Site)
2 Months ago
Illumina - Manager, HRIS

Illumina

Bengaluru, Karnataka, India (On-Site)
2 Months ago
fluence - Controls Software Engineer II

fluence

Houston, Texas, United States (Hybrid)
9 Months ago
Ghost Punch - Level Designer (Unity) - Contract (Remote)

Ghost Punch

Fort Lauderdale, Florida, United States (Remote)
1 Year ago
YouGov - Product Classification Specialist

YouGov

Leuven, Flanders, Belgium (Hybrid)
1 Month ago
Ziff Davis - Qualified Accountant

Ziff Davis

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Corsair - Sr. Payroll Specialist

Corsair

Taoyuan City, Taiwan (On-Site)
4 Months ago
PwC - Asistente Contable

PwC

Santo Domingo, Distrito Nacional, Dominican Republic (On-Site)
9 Months ago
high radius - Senior Analyst

high radius

Hyderabad, Telangana, India (On-Site)
2 Months ago
Car Gurus - Engineering Manager, Competitive & Market Intelligence

Car Gurus

Boston, Massachusetts, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in South Africa

WebFX - Marketing Designer (Cape Town)

WebFX

Cape Town, Western Cape, South Africa (On-Site)
9 Months ago
Star schema - VCD Administrator

Star schema

Cape Town, Western Cape, South Africa (On-Site)
4 Weeks ago
Lulalend - Chief Marketing Officer

Lulalend

Cape Town, Western Cape, South Africa (Hybrid)
2 Months ago
Minecast - Commercial Contracts Manager - Team Lead

Minecast

Johannesburg, Gauteng, South Africa (Hybrid)
2 Months ago
Jellyfish - Direct Buys Manager

Jellyfish

Johannesburg, Gauteng, South Africa (Hybrid)
8 Months ago
Blue wire software - Senior Test Manager

Blue wire software

Johannesburg, Gauteng, South Africa (On-Site)
4 Weeks ago
Dentsu - Social - Senior Performance Specialist

Dentsu

Cape Town, Western Cape, South Africa (On-Site)
1 Month ago
WebFX - Remote Copywriter: Legal

WebFX

South Africa (Remote)
9 Months ago
WebFX - Digital Marketing Specialist (Search) (Cape Town)

WebFX

Cape Town, Western Cape, South Africa (On-Site)
8 Months ago
Sailpoint - Sr. Manager, Sales

Sailpoint

South Africa (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tencent - Game Operations Manager

Tencent

Shenzhen, Guangdong Province, China (On-Site)
7 Months ago
Sporty - People Operations Specialist - (HRBP)

Sporty

Mumbai, Maharashtra, India (On-Site)
11 Months ago
zoox - Manager, Contingent Workforce Operations

zoox

Foster City, California, United States (Hybrid)
5 Months ago
Lytx,  Inc  - Senior Director, Talent & Operations

Lytx, Inc

San Diego, California, United States (On-Site)
1 Month ago
Nasdaq - Senior Systems Operations Analyst

Nasdaq

Taguig, Metro Manila, Philippines (Hybrid)
2 Months ago
Mattel Inc - Inventory Analyst

Mattel Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
London stock Exchange - Executive, KYC Operations

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
Grab - Senior Associate, Mobility & Operations

Grab

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
miniclip - Operations Specialist

miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
Fashionphile - Supervisor, Inbound & Outbound Operations

Fashionphile

New York, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Johannesburg, Gauteng, South Africa (Remote)

Johannesburg, Gauteng, South Africa (Remote)

Chicago, Illinois, United States (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

São Paulo, Brazil (Hybrid)

Boca Raton, Florida, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by TransUnion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug