Supervisor, Inbound & Outbound Operations
Job Summary
Job Description
FASHIONPHILE is seeking a full-time Supervisor, Inbound & Outbound Operations to oversee onsite inbound and outbound operations at Flagship locations. This role will manage the Shipping and Inventory teams, focusing on balancing receiving output, communicating with other departments, maintaining accurate inventory levels, fulfilling customer orders, organizing inventory, conducting cycle counts, and ensuring overall inventory accuracy. The supervisor will also oversee daily inbound and outbound processes, including KPIs, manager stats, timecards, shipping, vendor relationships, and stock replenishment. The position requires a focus on driving continuous improvement through data analysis, leading and developing the team, and resolving escalated customer issues.
Must have:
- High School Diploma or GED
- 2-3 years experience in wholesale shipping
- 3-5 years in warehouse or retail
- 3-5 years managing teams
- Proficiency in CRM, ticketing systems, Google Suite, Salesforce, RingCentral
- Strong multitasking and organizational skills
- Excellent communication and problem-solving skills
Good to have:
- Experience operating a handheld device
- Experience handling luxury goods
- Experience with Single SKU inventory
Perks:
- Medical, Dental and Vision Coverage
- FSA options
- Paid Time off, Sick Time, and Holidays
- 401(k) with match
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
8 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
We are looking to add a full time Supervisor, Inbound & Outbound Operations to oversee onsite inbound and outbound operations at Flagship locations. This role oversees the Shipping, and Inventory teams. The role is responsible for implementing a process to strategically balance receiving output, communicating with studios and customer service on received items, maintaining accurate inventory levels, fulfilling customer orders, organizing inventory locations, conducting cycle counts, and upholding overall inventory accuracy. The position is also responsible for overseeing all day-to-day inbound and outbound processes, including KPIs, manager stats, timecards, shipping, vendor relationships, and replenishing stock at retail locations. The Supervisor, Inbound & Outbound Operations will be working Monday-Friday (8:30am-5:00pm) with a possibility of a Saturday shift in the future. Primary responsibilities will include
- Oversee Performance and Metrics: Monitor, track, and analyze key performance metrics related to service volume, customer retention, and response timeliness, driving continuous improvement initiatives based on data insights.
- Lead, Mentor, Train, and Develop Team: Provide effective leadership, mentorship, training, development, and direction to a team of specialists, fostering a collaborative and motivated work environment that promotes exceptional service.
- Respond to Escalated Cases: Address escalated cases with effective remedies or solutions, ensuring client satisfaction and swift issue resolution.
- Process Improvement Initiatives: Contribute to developing efficient processes and procedures, identifying opportunities to enhance operational efficiency and customer service quality.
- Oversee and manage the shipping operations of a wholesale business, ensuring timely and accurate deliveries of goods to customers ensuring that all shipping procedures are followed, including packing, labeling, and loading.
- Other duties as assigned
What We’re Looking For
- High School Diploma or GED
- Preferable 2-3 years of experience in shipping wholesale to retailers
- 3-5 years of experience in warehouse, retail, or similar fields
- 3-5 years managing or supervising teams
- Proficiency in CRM software, ticketing systems, Google Suite, Salesforce, and RingCentral.
- Demonstrated maturity, poise, and sound business judgment
- Comfortable navigating ambiguity and adept at finding creative solutions through effective partnerships to achieve desired business outcomes.
- Strong multitasking and organizational skills, ensuring efficient management of team operations.
- Proficient utilization of basic computer software and phone systems.
- Excellent interpersonal, problem-solving, verbal, and written communication skills.
- Solution-oriented mindset, dedicated to delivering an elevated experience to both clients and employees.
- Strong coaching and leadership abilities, with a talent for motivating and developing employees.
- Ability to remain composed and resourceful in high-pressure situations, consistently surpassing performance quotas
- Prior experience operating a hand held device
- Prior experience product handling high end luxury goods
- Prior experience working with Single SKU inventory / knowledge
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay Scale: FASHIONPHILE reasonably expects the range to be $60,000-$80,000 for this position in our New York Flagship Location and offers an Annual Bonus Opportunity aligned to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
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