Client Advisor, Luxury Sales
Job Summary
Job Description
FASHIONPHILE is revolutionizing the ultra-luxury fashion experience by creating a sustainable alternative that extends product lifecycles and makes them more accessible. As a Client Advisor, you will be the face of FASHIONPHILE in a remote selling role, providing exceptional service to discerning clientele. Your primary responsibility is to cultivate strong client relationships, driving sales and procurement through personalized communication. You will leverage your deep knowledge of luxury products to curate tailored recommendations, ensuring each client interaction upholds FASHIONPHILE's high standards. Responsibilities include developing and nurturing long-term client relationships, meeting sales goals, expanding the client base through networking and referrals, curating bespoke product selections, staying informed on trends, and collaborating with internal teams for a seamless client experience.
Must have:
- High School Diploma, GED or equivalent experience
- Minimum 2-3 years in luxury sales or client relationship management
- Proven track record of exceeding sales targets
- Proficiency in Salesforce or similar CRM systems
- Exceptional written and verbal communication skills
- Strong business acumen and ability to leverage sales data
- Expertise in luxury handbags and accessories
- Ability to work flexible hours including weekends and holidays
Good to have:
- Prior Customer Service or sales experience
- Entrepreneurial experience
- Active client book of relevant contacts
Perks:
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
6 skills required
Job Details
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity
As a Client Advisor on the Luxury Sales team, you will be the face of FASHIONPHILE in this remote selling role, delivering exceptional service to our discerning clientele. Your primary responsibility will be to cultivate and maintain strong relationships with clients, driving sales and procurement through personalized communication and one-to-one engagement. You will leverage your deep knowledge of luxury products to curate tailored recommendations, ensuring each client interaction reflects the high standards of the FASHIONPHILE brand.
Responsibilities
- Develop and nurture long-term relationships with clients, enhancing their engagement and increasing their lifetime value in both sales and procurement. Provide personalized consultations, understanding each client's unique preferences and needs. Meet sales and procurement goals.
- Expand your client base through proactive networking, referrals, and community engagement. Convert sellers to buyers and vice versa. Identify and pursue opportunities to introduce new clients to FASHIONPHILE's offerings.
- Curate bespoke product selections and offers tailored to individual client tastes and purchase history. Stay informed about the latest trends and inventory to provide relevant and timely recommendations.
- Work closely with internal teams, including Procurement, Client Services, Retail, and Marketing, to ensure a seamless and exceptional client experience. Provide feedback and insights to inform inventory decisions and marketing strategies.
- Other Duties as required
What We’re Looking For
- High School Diploma, GED or equivalent experience
- Minimum of 2-3 years of experience in luxury sales or client relationship management, preferably within the luxury sector.
- Proven track record of consistently exceeding sales targets and KPIs.
- Proficiency in Salesforce or similar CRM systems, with a focus on clienteling and data management.
- Exceptional communication skills, both written and verbal, across various platforms.
- Strong business acumen with the ability to understand and leverage sales data.
- Expertise in luxury handbags and accessories, with a keen eye for detail and authenticity.
- Ability to work flexible hours, including weekends and holidays as needed, to meet client needs.
Preferences
- Prior Customer Service, other industry sales or entrepreneurial experience
- Active client book of relevant contacts to support sales growth
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
Pay Scale: FASHIONPHILE reasonably expects the range to be $50,000 - $60,000 plus commission for this position. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.
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