Job Description

Location:

 Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. 

We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms.

Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday - Thursday).

We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.  

The Role

The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager, Global Sales Systems who is responsible for the vision and overall direction of the Revenue Organization’s Salesforce instance, which is being rolled out to our global markets.  This team is situated within the business and works very closely with our partners in technology and business stakeholder groups to bring impactful features and functionality to end users as well as prepare new markets for onboarding into our global systems.

This role is based out of the UK and will report to the Sr. Manager, Global Sales Systems.  It will primarily support Condé Nast’s Western European markets and may also interface with Condé Nast’s other markets as needed.  Regular responsibilities include (but are not limited to) assisting with daily end user support/training, creating meaningful reports/dashboards, and collecting and documenting enhancement requests submitted by various business stakeholder groups like Finance, Sales and Ad Operations.

What will you be doing?

• End user support / ticket response via ServiceNow tool

• Create and deliver reports and dashboards to the business

• Collect end user feedback and proactively identify opportunities for improvement

• Assist in gathering and document business requirements

• Participate in feature refinement sessions with the technology team

• Test and verify new functionality 

• Create and deliver training on new and existing functionality

• Maintain training documentation

• Create and distribute release notes to the business

• Liaise with Technology and vendors, as applicable

• Assist in executing roadmap initiatives

• Support new market launches as needed

• Keep current with and suggest new Salesforce functionality as it becomes available

Who you are:

• Bachelor’s degree

• Proven experience supporting Salesforce Admins and Stakeholders

• Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams

• 2-4 years of experience using Salesforce Sales Cloud as a business analyst  

• Excellent communication, problem solving, and detail orientated skills

• Strong understanding of the inner workings of a digital advertising organization; including media planning, ad operations or other relevant media industry experience

• Salesforce Business Analyst, Associates or Administrators certification, a plus

• Intermediate Google Suite knowledge desired 

• Experience in and/or promoting an agile environment, a plus

• Order Management System experience, a plus (e.g. AdBook)

Does this sound like you?

Please upload your CV and cover letter/portfolio, which highlights why you'd love to take on this role and why you're a great match for what we're looking for.

We value the time and effort behind every application. All submissions are reviewed by a member of our talent team - we don’t use AI-assisted technology to review applications.  

What benefits do we offer? 

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer. 

• You’ll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.

• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.

• We’re a dog friendly office, plus you’ll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.

• We encourage personal and professional growth through the Condé Nast Learning Hub where you’ll find an extensive portfolio of learning courses and training, available in local languages.

• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.